Great staff, faded room
Upon check in, we were warmly greeted. However, the promised "kids pack" was unavailable. My daughter was disappointed because I told her to leave art stuff at home, so she had nothing to do while I got ready for events over the weekend. Later that evening, the promised kid cookies were never delivered.
In the room, we found 2 fluffy bathrobes, but no slippers so we walked sockless in sneakers to the pool...down the hallways and in the elevator. Weird.
Also, when the bathrobes were removed from the closet, a large dusty venting panel fell off the inside closet wall. It had been held in place by the robes. This was addressed immediately by hotel staff.
Finally, although a mini fridge was in room, it had nothing in it! What good is a mini fridge for one weekend without snacks?!