长礁水疗(Spa)酒店

“Room we booked was not available. Took THREE hours (7pm) to get a room but with parking lot view when we booked a water view. Self parking situation is awful. Not enough spots. Management was condescending and took forever to come out and resolve issue the room issue. Front desk staff were non caring, emotionless people. Grounds were nice. Stayed here four years ago and had an issue with room as well but not this bad! Will never stay here again. Management refunded us 50% of the room cost……

“We have stayed before and really enjoyed our time there. Decided to return a year later and wasn’t as impressed this time around. Service was incredibly slow and poor. Room had no towels and we had a wait an hour before we could shower and go for dinner. The room was clean but the hallway wasn’t. We checked in at 4 pm. At 8 pm I had to go and ask for someone to clean up vomit and ask for towels again.. The room service staff ignored it and it was never cleaned away after 2 days We were……

“Only downside is that the bar closes at 9pm. Everything else is great.”

“Due to maintenance issues, we had to be moved three times; the rooms were full of dampness and had bathroom leaks—I’m going to post videos of the place as proof. They told me they wouldn't charge us for everything we’d been through, yet after we left, they charged my card anyway. Now I have to file a dispute; unfortunately, it was a very bad stay.”

“Love this property! Our family had the most amazing time in the villas. The location is great and the property is really well kept with amazing staff. We enjoyed the pool, the kids game area, pickle ball and relaxing in the home. Highly recommend!!”