“Room we booked was not available. Took THREE hours (7pm) to get a room but with parking lot view when we booked a water view. Self parking situation is awful. Not enough spots. Management was condescending and took forever to come out and resolve issue the room issue. Front desk staff were non caring, emotionless people. Grounds were nice. Stayed here four years ago and had an issue with room as well but not this bad! Will never stay here again. Management refunded us 50% of the room cost……
“Room we booked was not available. Took THREE hours (7pm) to get a room but with parking lot view when we booked a water view. Self parking situation is awful. Not enough spots. Management was condescending and took forever to come out and resolve issue the room issue. Front desk staff were non caring, emotionless people. Grounds were nice. Stayed here four years ago and had an issue with room as well but not this bad! Will never stay here again. Management refunded us 50% of the room cost……
Linda