“AC change temperature totally not working, room stays 67 even mainline person came to only speak Spanish told us to set up to 80 degrees. The toilet is clogged can not flush . .
Staffs need to learn speak English. ”
“The hotel is in a great location. As expected from this hotel chain, the stay was consistently good and reliable, the breakfast was very nice, and the room rate offered good value for money. The only issue was that when I woke up early the next morning, I noticed some small red spots on my arm. I’m not sure whether they were caused by insect bites — perhaps not.”
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The hotel facilities are clean and comfortable. The lobby provides hot tea, iced water, and coffee throughout the day, which is a nice touch. The room was clean and well maintained, and the double-bed room actually has two large beds, which is more than sufficient for a family stay.
However, the check-in process was poorly organized, which significantly affected our experience. We arrived at 11:00 a.m. and understood that check-in starts at 3:00 p.m., so we registered in advance and left……