“From the first phone call here, we were disappointed. I called to ask if we could check in maybe 35 minutes early. We had been riding bikes outside in the rain and were freezing cold and muddy; the answer was a flat no, that the rooms were still being cleaned. Check out is at 10 AM and check-in is at 4 p.m. That is more than enough time to clean rooms, and even if our specific room wasn’t ready, I’m guessing another one of the same type was within 35 minutes of check-in. I used to work front……
“When booking this place looked great for our needs.....but after paying and getting checkin info we found out the pool was closed but yet there were people swimming but our key cards would not open the door. 1 of 3 of our cards worked at all.
They said there was parking for trailers and showed a large parking lot but thats not the one for trailers we had to park about 2 miles away and walk back. The unit was clean and nice and comfortable but the AC did not work thank god they had fans and the……
“Not a pleasant experience. We booked this place and was notified less than 48 hours prior that they accidentally overbooked due to computer error and cancelled our reservation. Management was less than friendly nor did they try to find us another accommodation. A simply "sorry" is poor customer service which left us in a bind at the last minute. Will not book here again. ”