Philadelphia Castle Hotels

"Awful"

"Excellent location near city hall and Broad Street. Very nice hotel. Professional and helpful staff. Good parking garage."

"Amazing stay! Clean, kind staff, but you do have to peak in a public parking garage. "

"The bathroom needed a good scrubbing. The carpet was old and stained. The “premium bedding” was frayed and stained. Took forever to get hot water. Very disappointed for the price."

"The rooms are equipped with microwaves, keurig machine, hair dryer, and ironing boards. The bed was comfortable but the pillows were a bit too soft for what I'm use to. My daughters were very disappointed because the site states that there is a pool but they do not have one. We enjoyed the food at the restaurant. Overall it's a nice hotel to stay at."

"Everything was great! Love how they let me use the gym on both days! This is truly wonderful."

"Overall I had an decent stay at the Sofitel Philadelphia. This hotel is a good deal when the rates are reasonable. The rooms are well comfortable and large and the beds were excellent. Where this hotel fell flat for me was the service and the overall property condition. Service was generally apathetic and inconsistent, especially when trying to add a night to my reservation. I was given a hassle about remaining in my same room which involved needing to get a manager to fix after I had been assured both on the phone and by the agent when I checked in that this would be no problem. It was resolved but with unnecessary headache and would've acted differently if I was told the truth. Regarding the condition of the property, while I appreciate the recently refreshed lobby area, the rest of the property is woefully dated and lacking in cleanliness. My bathroom, while generous in size, was covered in hair from the previous guest and overall condition of the furniture across the room was dated and worn. The hallways are also worn and the elevators are terrible, and on the date of checkout only one was working. The refresh downstairs needs to be carried throughout the property to the guest areas. Would I stay again? Depends on price, while it was a great deal during my two nights, it was double that on Saturday which prompted me to change hotels for my final night in town because this is definitely not a $500+ a night property. I would consider another stay at the right price point."

"Everything was great"

"Good casino. Little tobacco smoke. Good drink deals. Employees were helpful and courteous."