CIQALA Luxury Suites

Photo gallery for CIQALA Luxury Suites

Primary image
Outdoor pool, open 7:00 AM to 11:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 7:00 AM to 11:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 7:00 AM to 11:00 PM, pool umbrellas, sun loungers
Presidential Suite | Living area | LCD TV

Overview of CIQALA Luxury Suites

VIP Access

CIQALA Luxury Suites

4.0 star property

3.5/5 Good

Top rated for staff & service (4.2/5)

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning
Map
752 Manuel Fernandez Juncos Ave, San Juan, 00908

Explore the area

  • Popular LocationSheraton Casino12 min walk
  • Popular LocationPuerto Rico Convention Center12 min walk
  • Popular LocationCondado Beach18 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)15 min drive

VIP Access

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

San Juan

CIQALA Luxury Suites is located in Santurce, a neighborhood in San Juan, and is in the entertainment district and near the beach. Conservatory of Music of Puerto Rico and Museo de Arte de Puerto Rico are cultural highlights, and some of the area's attractions include Museo del Mar and Punto Verde. Looking to enjoy an event or a game while in town? See what's happening at Hiram Bithorn Stadium or Jose Miguel Agrelot Coliseum. Spend some time exploring the area's activities, including outlet shopping. Guests love the hotel's quiet location.

What's nearby

  • Sheraton Casino - 12 min walk
  • Puerto Rico Convention Center - 12 min walk
  • Condado Beach - 18 min walk
  • Parque La Ventana al Mar - 7 min drive
  • Casino del Mar at La Concha Resort - 7 min drive

Getting around

  • Hato Rey Station - 4 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 15 min drive

Restaurants

  • Macchiato Coffe Shop - 2 min walk
  • Osaka - 5 min walk
  • Masafina - 6 min walk
  • La Pradera - 6 min walk
  • Soda Estudio de Cocina - 6 min walk

About this property

CIQALA Luxury Suites

4-star hotel in the heart of Santurce
CIQALA Luxury Suites is located close to Condado Beach, and provides free cooked-to-order breakfast, a poolside bar, and a rooftop terrace. The onsite Caribbean cuisine restaurant, Our SP Floor Lounge, features ocean views and a poolside location. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a bar.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • An elevator, multilingual staff, and a front desk safe
  • Concierge services, tour/ticket assistance, and wedding services
  • Guest reviews speak highly of the family-friendly amenities and quiet location
Room features
All guestrooms at CIQALA Luxury Suites boast thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes. Guest reviews speak positively of the comfortable rooms at the property.
More amenities include:
  • Free toiletries and hair dryers
  • HDTVs with cable channels
  • Microwaves, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • Free beach shuttle

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Our SP Floor Lounge

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • LCD TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - 6:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per day, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

CIQALA
CIQALA Luxury
CIQALA Luxury Suites
CIQALA Luxury Suites Condo
CIQALA Luxury Suites Condo San Juan
CIQALA Luxury Suites San Juan
CIQALA Suites
Ciqala Hotel San Juan
CIQALA Luxury Suites Hotel
CIQALA Luxury Suites San Juan
CIQALA Luxury Suites Hotel San Juan

Frequently asked questions

Does CIQALA Luxury Suites have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–11:00 PM.

How much does it cost to stay at CIQALA Luxury Suites?

As of Sep 25, 2022, prices found for a 1-night stay for 2 adults at CIQALA Luxury Suites on Oct 24, 2022 start from $161.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is CIQALA Luxury Suites pet-friendly?

Yes, dogs are allowed at this property. There's a deposit of USD 100 per stay and a fee of USD 100 per accommodation, per day. Service animals are exempt from fees.

How much is parking at CIQALA Luxury Suites?

Self parking is free at this property.

What time is check-in at CIQALA Luxury Suites?

Check-in is from 4:00 PM - 6:00 AM. After-hours check-in is not available.

What time is check-out at CIQALA Luxury Suites?

Check-out is at 11 AM.

Where is CIQALA Luxury Suites located?

Located in Santurce, this hotel is within 1 mi (2 km) of Nuestra Senora de Lourdes Chapel and Condado Beach. Puerto Rico Convention Center and Casino del Mar at La Concha Resort are also within 2 mi (3 km).

Can I cancel my reservation for free at CIQALA Luxury Suites and receive a full refund?

Yes, CIQALA Luxury Suites offers free cancellation on select room rates, because flexibility matters! Please refer to CIQALA Luxury Suites cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 377 out of 1003 reviews
5 - Excellent 38%
Rating 4 - Good. 195 out of 1003 reviews
4 - Good 19%
Rating 3 - Okay. 138 out of 1003 reviews
3 - Okay 14%
Rating 2 - Poor. 106 out of 1003 reviews
2 - Poor 11%
Rating 1 - Terrible. 187 out of 1003 reviews
1 - Terrible 19%

3.7/5

Cleanliness

4.2/5

Staff & service

3.5/5

Amenities

3.5/5

Property conditions & facilities

3.7/5

Eco-friendliness

5/5 Excellent

Tina
Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Apr 2022

5/5 Excellent

Jeremy
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely design, great location. Breakfast service was amazing and so convenient. Staff at the rooftop lounge - Nate and Luiz!- were also great. The hot water for the hot-tub did not work and the bathroom light was a bit faulty.
Stayed 3 nights in Sep 2022

2/5 Poor

darien
Traveled with partner
Disliked: Amenities, property conditions & facilities
Toilet didn’t work, sliding balcony door inoperable, tv not functioning, room service not communicating with guest about maintenance.
Stayed 2 nights in Aug 2022

2/5 Poor

Miguel A
Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The evening staff needs more training. The evening staff not responsive always making excuses. Morning staff was excellent!
Stayed 7 nights in Aug 2022

4/5 Good

Juline
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like how attentive the staff was to me n my family as well as others.. I would have liked a fitness room to use..
Stayed 4 nights in Aug 2022

5/5 Excellent

Whitney
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property. Great customer service and good food. I wish the pool was separate from the rooftop but I loved the setting. Definitely a vibe. Will come back!!!
Stayed 3 nights in Aug 2022

1/5 Terrible

Shanda
Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms look nothing like the picture. They also have roaches. The hotel is very run down and is in the part of town that is run down.
Stayed 2 nights in Aug 2022

5/5 Excellent

Natisha
Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were very friendly
Stayed 4 nights in Aug 2022

3/5 Okay

JESSE RUSSELL
Traveled with family
Liked: Cleanliness, staff & service, amenities
Parts of the property is under Construction, the neighborhood is a little rough especially at night and that is not a pool on the roof
Stayed 4 nights in Aug 2022

1/5 Terrible

courtney
Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the staff
Stayed 4 nights in Aug 2022