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Hotel El Convento

Photo gallery for Hotel El Convento

Outdoor pool, sun loungers
Deluxe Room, 1 Queen Bed | In-room safe, individually decorated, individually furnished, desk
Deluxe Room, 1 Queen Bed | In-room safe, individually decorated, individually furnished, desk
Queen Vista | In-room safe, individually decorated, individually furnished, desk
Junior Single Room | In-room safe, individually decorated, individually furnished, desk

Overview of Hotel El Convento

VIP Access

Hotel El Convento

4.5 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
100 Cristo St, San Juan, 00901

Explore the area

  • Popular LocationStatue of Ponce de Leon1 min walk
  • Popular LocationPablo Casals Museum1 min walk
  • Popular LocationSan Juan Gate3 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)16 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

San Juan

Hotel El Convento is located in Old San Juan, a neighborhood in San Juan, and is in a shopping district. San Juan Cathedral and San Juan Gate are notable landmarks, and the area's natural beauty can be seen at Condado Beach and Isla Verde Beach. Looking to enjoy an event or a game while in town? See what's happening at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium. Kayaking, scuba diving, and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
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Map

What's nearby

  • Statue of Ponce de Leon - 1 min walk
  • Pablo Casals Museum - 1 min walk
  • San Juan Gate - 3 min walk
  • Puerta de San Juan - 3 min walk
  • Museum of the Americas - 3 min walk

Getting around

  • Sacred Heart Station - 10 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • St. Germain Bistro and Cafe - 2 min walk
  • The Mezzanie - 2 min walk
  • Cafe el Punto - 3 min walk
  • La Taberna Lúpulo - 3 min walk
  • Café Don Ruiz - 3 min walk

About this property

Hotel El Convento

4.5-star luxury hotel near Port of San Juan
Located close to San Juan Cathedral and San Juan Gate, Hotel El Convento provides a terrace, a garden, and a library. Be sure to enjoy a meal at Santisimo, the onsite restaurant. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks at this hotel include:
  • An outdoor pool with sun loungers
  • Cooked-to-order breakfast (surcharge), free bicycle rentals, and express check-out
  • Concierge services, ATM/banking services, and multilingual staff
  • Meeting rooms, luggage storage, and a porter/bellhop
  • Guest reviews give top marks for the location
Room features
All 58 individually furnished rooms include thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Designer toiletries and hair dryers
  • 32-inch LCD TVs with premium channels
  • Refrigerators, childcare services, and coffee/tea makers

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 15-25 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Santisimo

Things to do

  • Fitness center
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - 6 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per night

Property payment types

Important information

Optional extras

  • Breakfast fee: between USD 15 and USD 25 per person (approximately)
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Convento
Convento Hotel
El Convento
El Convento Hotel
El Convento San Juan
El Hotel Convento
Hotel Convento
Hotel El Convento
Hotel El Convento San Juan
Hotel El Convento Hotel
Hotel El Convento San Juan
Hotel El Convento Hotel San Juan

Frequently asked questions

Does Hotel El Convento have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel El Convento?

As of Feb 5, 2023, prices found for a 1-night stay for 2 adults at Hotel El Convento on Feb 6, 2023 start from $303.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel El Convento pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel El Convento?

Hotel El Convento doesn't offer parking.

What time is check-in at Hotel El Convento?

Check-in is from 3 PM - 6 AM.

What time is check-out at Hotel El Convento?

Check-out is at noon.

Where is Hotel El Convento located?

Located in Old San Juan, this luxury hotel is steps from San Juan Cathedral and San Juan Gate. Castillo San Felipe del Morro and Castillo de San Cristobal are also within 10 minutes.

Can I cancel my reservation for free at Hotel El Convento and receive a full refund?

Yes, Hotel El Convento offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel El Convento cancellation policy on our site for more details about any exclusions or requirements.

Hotel El Convento Reviews

Hotel El Convento Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 653 out of 1031 reviews" "
" "10 - Excellent 63%
Rating 8 - Good. 219 out of 1031 reviews" "
" "8 - Good 21%
Rating 6 - Okay. 82 out of 1031 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 46 out of 1031 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 31 out of 1031 reviews" "
" "2 - Terrible 3%

8.8/10

Cleanliness

9.1/10

Staff & service

8.2/10

Amenities

8.5/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

8/10 Good

rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful courtyard and patios for every room. Lots of places to sit and read or relax. Outside pool and hot tub.
Stayed 2 nights in Jan 2023

8/10 Good

Denny

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location in the center of the old city.
Stayed 3 nights in Jan 2023

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, in the heart of Old San Juan.
Stayed 2 nights in Jan 2023

4/10 Poor

Dorothy

Traveled with partner
Disliked: Amenities
$400/night - no blanket, one towel, air conditioner would not turn off. Will not ever stay here again. Sad. Beautiful old place.
Stayed 1 night in Jan 2023

10/10 Excellent

Randolph, Red Bank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely old world hotel located in the middle of old San Juan. It is a unique and charming spot to spend a few days. We thoroughly enjoyed it.

10/10 Excellent

Maria

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for my wedding since I was getting married at the church across the street. I asked if I could bring up the girl doing my hair and makeup and wedding party, and they said of course♥️ Beautiful Hotel with a beautiful view! A dream! 💕

6/10 Okay

Robin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Temperature was freezing and there were no blankets on the bed or in the room. Several rooms on our floor were being worked on before10am without prior notice. I think a sign along the lines of "we apologize for any inconvenience as we work on improvements to the hotel" would have been appreciated.

8/10 Good

Timothy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The property location was great, but the room was not very clean. Our view was of the back of a building. Thankfully we were only there for 1 night.

10/10 Excellent

Allison

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location - the roof terrace and pool area provides amazing views of incoming cruise ships and the rooftops of old San Juan. Interior views are equally stunning of an old growth tree and open air courtyard which serves as the hotel restaurant. The rooms themselves have exposed wood ceilings, tile floors, extremely comfortable beds and pillows and modern amenities.

10/10 Excellent

Tia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique history and beautiful hotel.