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Guest reviews

4.5/5 Wonderful
689 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Restaurant
  • Gym

Map

Explore the area

Popular LocationCasino del Mar at La Concha Resort5 min walk
Popular LocationCondado Beach7 min walk
Popular LocationSheraton Casino3 min drive
AirportSan Juan (SJU-Luis Munoz Marin Intl.)10 min drive

Choose dates to view prices

  • Premium Room, 2 Queen Beds, Lagoon View

    4.6/5 guest room rating

    Room amenities

    • 322 sq ft
    • Lagoon view
    • Sleeps 4
    • 2 Queen Beds
    More detailsPremium Room, 2 Queen Beds, Lagoon View
  • Premium Room, 1 King Bed, Lagoon View

    4.5/5 guest room rating

    Room amenities

    • 323 sq ft
    • Lagoon view
    • Sleeps 2
    • 1 King Bed
    More detailsPremium Room, 1 King Bed, Lagoon View
  • Premium Room, 2 Queen Beds, Ocean View

    4.9/5 guest room rating

    Room amenities

    • 323 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Queen Beds
    More detailsPremium Room, 2 Queen Beds, Ocean View
  • Premium Room, 1 King Bed, Ocean View

    4.8/5 guest room rating

    Room amenities

    • 322 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsPremium Room, 1 King Bed, Ocean View

About this area

San Juan

Located in San Juan's Condado neighborhood, Serafina Beach Hotel is in the city center. Pan American Pier and Port of San Juan are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Condado Beach and Escambron Beach. Looking to enjoy an event or a game? See what's going on at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium. Take an opportunity to explore the area for water adventures such as kayaking.

Visit our San Juan travel guide
Map
Popular Location

What's nearby

  • Casino del Mar at La Concha Resort - 5 min walk
  • Condado Beach - 7 min walk
  • Sheraton Casino - 3 min drive
  • Puerto Rico Convention Center - 6 min drive
  • Escambron Beach - 10 min drive

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 10 min drive

Restaurants

  • Amare — 1 min walk
  • Piñaco — 1 min walk

About this property

Serafina Beach Hotel

Adults-only beach hotel
Along with 3 restaurants, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness center. WiFi in public areas is free. Additionally, a coffee shop/café, self parking, and conference space are onsite. All 96 rooms offer free WiFi, minibars, and flat-screen TVs with digital channels. Room service, premium bedding, and free local calls are among the other amenities available to guests.
Serafina Beach Hotel offers 96 accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Sheets and towels are washed at 60°C/140°F or hotter
High-touch surfaces are cleaned and disinfected
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 24 hours between stays
Protective shields in place at main contact areas
Contactless check-out

Safety measures

Individually-wrapped food options available for breakfast, lunch, and through room service
Hand sanitizer provided
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking: USD 20.00 per night

Food and drink

  • Continental breakfast available for a fee daily 7 AM–10:30 AM: USD 10-35 per person
  • 3 restaurants and 1 coffee shop/café
  • 2 bars/lounges
  • Room service available

Things to do

  • 24-hour fitness center
  • Golfing
  • Swimming pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms
  • Conference space (2295 square feet)

Outdoors

  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable/satellite channels
  • Flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age - 23

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from March 17 2020 to September 30 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Dogs and cats only
1 per room (up to 15 lbs)
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 18 percent of room rate
The resort fee includes:
  • Pool access
  • Beach access
  • Fitness center access
  • Internet access
  • Faxes
  • In-room safe

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 35 per person (approximately)
  • Uncovered self parking fee: USD 20.00 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Safety features at this property include a smoke detector.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for breakfast and lunch, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Serafina Beach Hotel San Juan
Serafina Beach San Juan
Serafina Beach
Serafina Beach Hotel Hotel
Serafina Beach Hotel San Juan
Serafina Beach Hotel Hotel San Juan

Frequently asked questions

Can I cancel my reservation for free at Serafina Beach Hotel and receive a full refund?
Yes, Serafina Beach Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Serafina Beach Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Serafina Beach Hotel have a pool?
Yes, this property has a pool. Pool access is from 8:00 AM–8:00 PM.
Is Serafina Beach Hotel pet-friendly?
Yes, Serafina Beach Hotel allows cats and dogs (limit 1 per room) with a maximum weight of up to 15 lbs per pet. There's a fee of USD 150 per accommodation, per stay.
How much is parking at this property?
Self parking is available for USD 20.00 per night.
What time is check-in at this hotel?
Check-in begins at 4 PM.
What time is check-out at this hotel?
Check-out is at noon.
Where is Serafina Beach Hotel located?
Located in Condado, this beach hotel is within a 10-minute walk of Parque La Ventana al Mar, Condado Beach, and Casino del Mar at La Concha Resort. Puerto Rico Convention Center and Pan American Pier are also within 2 mi (3 km).

Guest reviews

Overall score and ratings for Serafina Beach Hotel

4.5
Wonderful
5 - Excellent
453
4 - Good
162
3 - Okay
40
2 - Mediocre
15
1 - Poor
19
4.7
Cleanliness
4.5
Service and Staff
4.2
Amenities
4.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beachfront property. DJ was awesome. cold drinks.

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was awesome. They were friendly and helpful with providing tips on getting around the island and with making recommendations of sites to see. The room was spacious. If you can, request a room with an ocean view. You won’t be disappointed. The resort was small but big enough to provide all the amenities of a larger resort. Will stay again. Can’t wait to plan my next trip to PR.

Stayed 4 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, property conditions & facilities

Breathtaking views, wonderful infinity pool. Minimal seating poolside in afternoon with sun exposure Clean comfortable rooms Very loud music poolside the day of arrival (3/7/20) Slow service at bar/pool

Stayed 5 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was very welcoming and accommodated everyone. I have no complaints.

Stayed 2 nights in Mar 2020