Schertz Residences

"Easy access, within walking distance of the Alamo and the Riverwalk. The rooms were clean and well maintained. The staff was friendly and helpful."

"I booked and prepaid for a premium room with a jetted tub through Expedia specifically for a special weekend trip with my wife. The jetted tub was the entire reason I chose this hotel and room type. When we arrived, the hotel informed us they had overbooked and downgraded us to a basic room with only a stand-up shower. We were never notified beforehand, which eliminated any chance to make alternate arrangements or use our travel insurance before check-in. The hotel later admitted they overbooked the room category we reserved. We spent a significant portion of our trip dealing with staff and trying to fix a problem the hotel created, causing us to miss the concert we traveled there to attend. The next night, they moved us to a room with a jetted tub — except the tub didn’t even work. The main amenity we paid extra for was never provided at any point during the stay. Calling the downgrade “equivalent” is absurd. A standard room without the primary advertised feature is not remotely comparable to the room that was booked and paid for. Both the hotel and Expedia failed to provide a meaningful resolution. This was a completely unacceptable experience caused by poor management, dishonest handling of the reservation, and failure to provide the accommodations that were sold to us."

"I could not get a statement for my stay there. They moved me to another room and over charged me . Desk person walked out and said I could take care of it my self she quite. Was suppose to get a refund on money held for room charges. Did not charge to room. Expedia. Tried to call the manger. For charges As of today I have had no follow up calls and my account has not been refunded"

"Loved this place. It was clean and quiet. Staff was amazing"

"Nice and cleab"

"I highly recommend this hotel. The inside is quaint and beautiful. It’s also located in a great area with exceptional dining options close by. We had a wonderful stay!"

"STAFF WERE AWESOME. Thank you Larry for the shuttle to the spurs game. That you Ariel for the bar and restaurant recommendations. Thank you Francisco for the breakfast service in the mornings. Hotel is on a quite peaceful part in the river but just a 10 min walk to the heart of the action….my wife and I had a great time in SA this week…BTW the pool as a blast."

"The property was clean and the customer service was excellent."

"I didnt spend much time inside the hotel but when I was in it was quiet and well kept"