"I would highly recommend this hotel to anyone planning to stay in the Hakone area. The staff is beyond kind, amazing buffet/food, very clean, beautiful and spacious rooms! I hope I get to stay here again. They have a shuttle from Odawara station to the hotel. The only downside is it’s not directly IN Hakone, but it was convenient enough to get around with the shuttle service. The staff was so welcoming and kind. Can’t wait to stay here again!"
"I would highly recommend this hotel to anyone planning to stay in the Hakone area. The staff is beyond kind, amazing buffet/food, very clean, beautiful and spacious rooms! I hope I get to stay here again. They have a shuttle from Odawara station to the hotel. The only downside is it’s not directly IN Hakone, but it was convenient enough to get around with the shuttle service. The staff was so welcoming and kind. Can’t wait to stay here again!"
"Beautiful rooms & setting. Very peaceful & relaxing. Both the kaiseki dinner & Japanese breakfast were amazing & the servers were attentive and friendly."
"Beautiful rooms & setting. Very peaceful & relaxing. Both the kaiseki dinner & Japanese breakfast were amazing & the servers were attentive and friendly."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Daikyuji Temple is just one of the places to see in Shiroyama, so why not enjoy the other things to explore during your travels? Stroll along the lakeside or discover the area's mountain views.
Hakone Suisen provided the best service I expected. The staff were really kind and friendly, the facility was clean and nice, onsen(both inside and outside) were great, and they even provided simple breakfast!
Onsen is not big as normally depicted in Japanese media(movie/drama) but the water source is outstanding.
Unfortunately, it is difficult to access other restaurants/cafe from the location by public transport, so I HIGHLY recommend you to enjoy your dinner at somewhere else before...
Hakone Suisen provided the best service I expected. The staff were really kind and friendly, the facility was clean and nice, onsen(both inside and outside) were great, and they even provided simple breakfast!
Onsen is not big as normally depicted in Japanese media(movie/drama) but the water source is outstanding.
Unfortunately, it is difficult to access other restaurants/cafe from the location by public transport, so I HIGHLY recommend you to enjoy your dinner at somewhere else before...
Sungho
Reviewed November 28, 2023Reviewed November 28, 2023
Clean,spacious, free bar, helpful staff and the pickup and dropping off at the station.
The information about the pick up was not clear in their email and we hsppenef to go to the information center near the station and the kind lady their called the hotel for us. The private mineral bath felt like s hot tub.
Clean,spacious, free bar, helpful staff and the pickup and dropping off at the station.
The information about the pick up was not clear in their email and we hsppenef to go to the information center near the station and the kind lady their called the hotel for us. The private mineral bath felt like s hot tub.
Rajalakshmi
Reviewed October 30, 2026Reviewed October 30, 2026
I really enjoyed the welcoming front office staff. They were very friendly and helpful.
The room was very clean and spacious and unfortunately they were out of nonsmoking rooms so we had to book a smoking room We wish there were more nonsmoking rooms available. But everything else was amazing. We will definitely stay there again and recommend this hotel to our friends.
I really enjoyed the welcoming front office staff. They were very friendly and helpful.
The room was very clean and spacious and unfortunately they were out of nonsmoking rooms so we had to book a smoking room We wish there were more nonsmoking rooms available. But everything else was amazing. We will definitely stay there again and recommend this hotel to our friends.
Danielle
Reviewed October 22, 2026Reviewed October 22, 2026
Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...
Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...
Anonymous traveler
Reviewed November 27, 2018Reviewed November 27, 2018
Very approachable for a more cultural, traditional experience. Was very easy for an American foreigner like myself to have a truly authentic experience. Staff is incredibly hospitable, helpful, patient, and capable. My first ryokan experience that I have Yusakaso to thank. Quality onsens, extraordinarily clean.
Very approachable for a more cultural, traditional experience. Was very easy for an American foreigner like myself to have a truly authentic experience. Staff is incredibly hospitable, helpful, patient, and capable. My first ryokan experience that I have Yusakaso to thank. Quality onsens, extraordinarily clean.
Staffs spoke fluent English and are super communicative. Overall great experience, scenery of the onsen is amazing. Just want to highlight though, when we used the shuttle bus to arrive at the Gora Station, bus driver didn’t really help to carry the luggages down which is fine, just feels a bit weird to see the contrast before and after leaving the hotel. Overall, hospitality 9.5/10.
Staffs spoke fluent English and are super communicative. Overall great experience, scenery of the onsen is amazing. Just want to highlight though, when we used the shuttle bus to arrive at the Gora Station, bus driver didn’t really help to carry the luggages down which is fine, just feels a bit weird to see the contrast before and after leaving the hotel. Overall, hospitality 9.5/10.
Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....
Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....
We had a long travel day the day prior so having our own private onsen to relax in along with the traditional meals was a lovely way to start our tour of this beautiful country.
We had a long travel day the day prior so having our own private onsen to relax in along with the traditional meals was a lovely way to start our tour of this beautiful country.
This place was amazing from the moment we arrived. Taking your shoes off upon arrival is a must (as it is in most Japanese Places). Our bags were carried up to our room and we were served green tea. We were told about the amenities and even walked down to the onsens available. We had a room with our own hot spring tub on the balcony which I recommend that you book. The views of the lush green trees and mountains made for a picturesque and relaxing backdrop.
The dinner and breakfast...
This place was amazing from the moment we arrived. Taking your shoes off upon arrival is a must (as it is in most Japanese Places). Our bags were carried up to our room and we were served green tea. We were told about the amenities and even walked down to the onsens available. We had a room with our own hot spring tub on the balcony which I recommend that you book. The views of the lush green trees and mountains made for a picturesque and relaxing backdrop.
The dinner and breakfast...
Loved staying at this property! Absolutely beautiful. Very friendly staff. Room was stunning. Would recommend the Japanese style breakfast during your stay and visiting the onsen!
Loved staying at this property! Absolutely beautiful. Very friendly staff. Room was stunning. Would recommend the Japanese style breakfast during your stay and visiting the onsen!
Susukinohara Ichinoyu was a lovely treat for us! Hakone was so different from the frenetic energy in Tokyo. There were many other resorts in the area, but were unable to accommodate our group of 17. Our ryokan was so peaceful and serene and the private room Onsen for each family was the icing on top. All of the staff members were friendly and helpful throughout our stay. The property is conveniently located next to a Family Mart where we were able to buy snacks and drinks before heading out for...
Susukinohara Ichinoyu was a lovely treat for us! Hakone was so different from the frenetic energy in Tokyo. There were many other resorts in the area, but were unable to accommodate our group of 17. Our ryokan was so peaceful and serene and the private room Onsen for each family was the icing on top. All of the staff members were friendly and helpful throughout our stay. The property is conveniently located next to a Family Mart where we were able to buy snacks and drinks before heading out for...
The hotel was luxury at its finest. The staff was very helpful always always nice. We felt comfortable and never felt like the staff was judging us or trying to make things difficult. Our room was shaking with our own private onsen. That was amazing and a well deserved break in between our Tokyo vacation to just relax.
The hotel was luxury at its finest. The staff was very helpful always always nice. We felt comfortable and never felt like the staff was judging us or trying to make things difficult. Our room was shaking with our own private onsen. That was amazing and a well deserved break in between our Tokyo vacation to just relax.
Mark
Reviewed October 31, 2026Reviewed October 31, 2026
Always enjoy my stay at this property but was disappointed this time with breakfast. They no longer serve drinks to order instead a big thermos for coffee and tea were on the counter, of course taste was subpar. The manager saw my surprise at this and offered drinks to order but I believe this should be a minimum standard for a brand like Hyatt Regency. In my humble opinion, you don’t need curry in the morning buffet but you should offer quality coffee and tea to kick off the day pleasantly.
Always enjoy my stay at this property but was disappointed this time with breakfast. They no longer serve drinks to order instead a big thermos for coffee and tea were on the counter, of course taste was subpar. The manager saw my surprise at this and offered drinks to order but I believe this should be a minimum standard for a brand like Hyatt Regency. In my humble opinion, you don’t need curry in the morning buffet but you should offer quality coffee and tea to kick off the day pleasantly.
Irene
Reviewed February 18, 2024Reviewed February 18, 2024
Fabulous beautiful location by the lake, convenient to public transport and easy views of Mount Fuji. It’s a brand new hotel with many amenities, good size room, exceptionally attentive staff plus the owner is incredibly nice and offers all kinds of tours. They also have vilas with private Onsen which we definitely will try next time!
Fabulous beautiful location by the lake, convenient to public transport and easy views of Mount Fuji. It’s a brand new hotel with many amenities, good size room, exceptionally attentive staff plus the owner is incredibly nice and offers all kinds of tours. They also have vilas with private Onsen which we definitely will try next time!
The best area to stay in Shiroyama is near the base of Shiroyama, specifically around the area of the Shiroyama Lake and its surrounding parks.
This area offers a peaceful retreat with easy access to the natural beauty of the region. You'll find accommodations that often feature views of the lake or the lush greenery of the mountain, providing a tranquil setting. It's a great base for exploring the local hiking trails and enjoying outdoor activities.
Couples looking for a quiet escape will appreciate this area. Many accommodations here cater to a relaxed experience, often featuring amenities like private onsen (hot springs) or dining experiences with local ingredients. The proximity to nature trails allows for romantic walks and scenic views.
When is the best time to go to Shiroyama?
The best times to go to Shiroyama are during the spring (late March to early May) and autumn (October to November).
Spring offers pleasant weather, with mild temperatures and blooming cherry blossoms, making it ideal for outdoor activities like hiking in the surrounding hills and enjoying the scenic views from Shiroyama Park. This season is particularly good for couples or solo travelers who appreciate nature and photography.
Autumn in Shiroyama is characterized by comfortable temperatures and stunning fall foliage, especially around Lake Tsukui and the Shiroyama Dam. The colorful landscapes provide a beautiful backdrop for exploring the area's natural beauty.
Can I cancel my hotel reservation on Expedia?
You can cancel your hotel reservation on Expedia, though it depends on the cancellation policy of your booking. Most bookings are refundable if canceled within 24-48 hours of the scheduled arrival. Be sure to check your booking confirmation for the exact cancellation policy. If free cancellation is available, you can cancel directly through your Expedia account by logging in, going to "My Trips", and selecting your reservation. To find flexible deals, filter your search by "Fully refundable property" for hotels in Shiroyama.
How much is the nightly rate at a Shiroyama hotel?
Prices for hotels in Shiroyama often vary, but you can find a great deal from $86 on Expedia. All sorts of factors affect price, such as the time of year or the days of the week you choose for your stay. Find the best deals by being flexible with your dates, and sort search results by "Price: low to high" for the cheapest rate.