"The Charleston Place
This is, without question, the best hotel I have ever stayed at. From the moment we arrived, The Charleston Place set the gold standard, not just for luxury, but for what true hospitality looks like. The hotel itself is absolutely stunning, and during Christmas it transforms into something magical. It felt like stepping into the Home Alone hotel,glamorous, festive, warm, and unforgettable. I have never seen a property so beautifully decorated for the holidays. But what truly sets this place apart is the service. Samone greeted us at the door, and she welcomed us as if she had known us for years - warm, gracious, and somehow already familiar. She escorted us to the front desk where Sergio checked us in. Every interaction was polished, calm, and genuinely kind. The entire staff operates at an elite level: poised, attentive, and impeccably professional. That evening, they remembered it was my son’s birthday and surprised him with a cake waiting in our room, an incredibly thoughtful touch that meant so much to our family. Upon arrival, they asked if we needed additional pillows or towels. Later that night, turndown service included slippers placed neatly beside the bed, sheets turned down, and a bottle of water thoughtfully placed on each side. Every detail was anticipated. Every interaction felt intentional. Every moment reflected excellence. Honestly, every business, hospitality or otherwise, should study how The Charleston Place treats its g"
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