“It's our 3rd time there. Place is always amazing. We keep going back, because we always try to find somewhere to go and look all over the place and all over the Caribbean and Costa Rica and all of that stuff, and we always end up coming back to the Barcelo. The surrounding area has never-ending awesome things to do, the beach is unbeatable, and they have their own reef for snorkeling that's a few miles long. We stay at the Palace with the premium level, but the little bit extra you pay for the……
“The rooms were clean, and the staff was very accommodating. The food was hit or miss, with some meals being better than others.
One of the biggest drawbacks was the pool design. The pool was about 5’3” deep throughout, which made getting drinks from the poolside bars inconvenient. Instead of being able to walk up to the bar, you basically had to swim over. Once you got a drink, it was difficult to swim away while holding it, so most people ended up staying around the bar area. This caused the……
“I was very excited going to this resort, but I felt as if it did not meet my expectations. My first complaint would be how not knowledgeable the staff was about the resort. I would ask one person for the breakfast options and they would say there was only one option, then I asked a different person he mentioned 2 and the third person mentioned there were 3 so I felt as if they were not on the same page and I was being misinformed. The other complaints would be the friendliness of the staff. I……
“I’m sad for Tulum the hotel zone it’s like a ghost town a lot of hotel bar restaurants close the prana hotel close the restaurant but still offer the breakfast at near hotel and restaurant El Capitan they offer you 4 breakfast to choose i ended having pancakes but the last one went to have it at other place because I did not like it the beach has a lot o algae the beach it’s dark and smell so bad”
“Me encantó el lugar muy céntrico bonito y nuevo
Lo único complicado fue llegar el primer día porque la ubicación que manda la da en otra valla
Afortunadamente llegué y ya después todo estuvo perfecto
Quise rentar bici pero las tenían en reparación
Volveré más veces”
“Nous avons beaucoup apprécié notre séjour dans cet hôtel. Très cosy, au style minimaliste, qui permet de se sentir vraiment coupé du monde et de profiter d’un cadre paisible.
La chambre avec piscine était vraiment satisfaisant.
Le petit-déjeuner était excellent, avec des fruits frais et des jus de fruits fraîchement préparés. Le seul petit bémol est que le menu était identique chaque jour, un peu plus de variété aurait été appréciée.
Le personnel était très serviable et toujours à l’écoute.……