Palaces in Boston

"I am under the impression that this is quiet possibly one of the finest hotels in all of America, being that it is the oldest, the staff are incredibly attentive and helpful, the facilities are clean, and the food is delicious! My only minor comment would by that of the bathroom sinks absurdly close relationship with the toilet. There is no way to sit on that toilet without feeling uncomfortable because there is no space to the right of the toilet for a human body to comfortably sit."

"Allowed us to do an early check in no issues!"

"Super clean! Nice heated pool! Amazing friendly staff from the valet, to concierge, to Tamo. Perfect location close to everything! "

"We loved our stay in Sheraton in Boston. Everyone was very helpful and the hotel is very clean and in perfect location. Conveniently converted to a mall and restaurant. Location is perfect."

"PROs: Friendly, helpful hotel staff including concierge and housekeeping; comfortable lobby suitable for dining, working, meeting, etc.; varied breakfast offerings, though a bit light on fresh fruit; Google Chrome-enabled TVs allowing casting from personal devices (app availability depends on guest's subscriptions); easily accessible to public transportation (i.e., above-ground MBTA stop directly across the street from hotel entrance). CONs: Dark hallways; dark room; inadequate seating in suite living room My Personal Experience: I was very disappointed to discover that I was not given the room I THOUGHT I had booked. This was my third stay at the Arcadian and third booking of the property through Expedia. I chose the same room all three times but this third time I was assigned a different room from the one I had booked. This was extremely frustrating, particularly since my friend and I had booked the room for a week. Although the room was a suite, it was much smaller and darker than the one we stayed in the previous two times. It was also a very long walk down two hallways from the elevator and included three steps between the hallways up which we needed to drag our luggage. The lack of adequate lighting in the room made it feel very dreary and unwelcoming, and was exacerbated by the lack of comfortable seating besides the pull-out sofa in the living room area. Adding one, if not two, pole lamps and at least one accent chair would go a long way in improving one's stay."

"Excellent location"

"The location of the property is great. In room amenities were okay, I wish there would have been a microwave and/or coffee maker."

"This hotel is one of the best hotels I have ever stayed in, it is extremely clean and organized."

"Not what was sold to me"