“The pools, activities, and restaurants were great. Loved how easy it was to go snorkeling, sailing, skiing, and windsurfing. The staff was always smiling and so helpful when signing up.”
“I had family emergency and needed to reschedule my stay. My agent and I tried contacting the hotel for three days and nobody answered or replied to emails. I travel to Jamaica few times a year, stayed in multiple hotels and customer service and communication in Sandals was the worst.”
“The staff at the hotel were warm and hospitable. However, the pool, which was the primary reason for choosing the hotel, was in need of maintenance. The pool drain lacked a cover, and the wall inside the pool was chipped and uneven. Throughout my entire stay, I didn’t see a single person enter the pool.”
“We just spent 7 nights at Royal Plantation. What a beautiful and special place.
The grounds are immaculately kept and there is a great sense of pride from all staff in making the resort feel more like a home away from home. Every single staff member we interacted with were so friendly and took time out of their day to stop and have a chat. We loved meeting all of them. We always felt so well taken care of. There was nothing that was ever too much trouble.
The room was beautifully decorated……