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"Beautiful property and staff were incredibly helpful"

"I wish the rooms had a microwave otherwise it was a good stay. The location was very convenient."

"Reception was very welcoming, hotel was cute and simple"

"Close to Oakland airport and they have a courtesy shuttle. Parking was $18/night."

"Our hotel room was clean and the staff was super friendly. Only issue was the room walls were a little thin."

"Stayed one night in kingbed suite. Room stank and very worn down. Won’t stay here again."

"Great location, loved the suite with our kiddos."

"Staff were not helpful. Place needs to be updated. Breakfast was good. They leave coffee and tea out but not water. Took 45 minutes to get picked up from the airport by the shuttle, definitely doesn’t run every 15 minutes."

"I stayed at this hotel for a business trip, and overall it was fine, though definitely not without quirks. The property was extremely crowded during my stay, likely due to the conferences onsite. Check‑in was quick, but only because I arrived early—something I really appreciated. My room itself was acceptable, but it was located far on the opposite side of the elevator area. The elevators were a consistent frustration: very slow, and at times they wouldn’t let you select your floor. I wasn’t the only one experiencing this; several guests mentioned the same issue. Staff interactions were mixed. Most were fine, but during the conference they came across as a bit unfriendly. At breakfast, I overheard a staff member complaining that guests were “taking too long eating,” even though we were still well within the posted breakfast hours. It created an unnecessary sense of being rushed. Checkout, on the other hand, was easy thanks to the card drop boxes in the lobby and the convenient pickup/drop‑off area outside. One thing to note: the walls are thin. Light sleepers may want to prepare for noise if neighbors are active. The surrounding area felt generally safe, though it’s still an urban part of San Francisco, with the same level of homelessness you’d expect in most major metro areas. Overall, the stay was workable for business travel, but there are a few minor issues worth being aware of."