“Most of the property was nice. It was mostly clean and well maintained. However, we had one fairly large complaint. We almost always have an accessible room. I have issues with stiffness and cramping in my lower extremities. Anyway, the shower was a roll-in shower, perfect. No stepping up. However, also, no way to keep the water in the shower stall. By the time I was finished with my shower, my husband had to put down almost everything there was in the bathroom to get me out of the shower……
“We arrived at 3:10p and were told our room won’t be ready until 4:30ish. We went to eat and came back when asked and the room still wasn’t ready. We finally checked in and needed to shower and use bathroom. After using the toilet we discovered there’s no water. Maintenance said they have to turn it on, it’ll be 15 minutes. By now our plans have been ruined. We waited 15 minutes and still no water. I went to the front desk and I was mad. I used profanity and was thrown out of the hotel. When I……
“Great value, lovely staff , very friendly. Free Costa coffee machine in the lounge 😁. Breakfast was good with a good selection of hot & cold food.
Room was large and very clean.
The swimming pool was closed for maintenance but we could use the pool in the sister hotel just a 2 minute walk .
Definitely would stay again.”
“The customer service when we arrived was and A+, during our stay A+ but the departure D-. The person at the front desk was horrible. The hotel was under construction, we were given a room that had been remodeled and it was very nice. Beds were comfortable, the room was clean and the walk-in shoiwere nice.
The room didn't have a refrigerator but the nice gentleman brought on to the room and I really appreciated his prompt response to our request.
I'm very particular where I stay..
I recommend……
“Extremely disappointing and unacceptable stay. The condition of our room did not meet basic hotel standards. There were blood stains, cleanliness issues, and the overall condition of the room was poor. Our private bathroom was also in terrible condition, with the tub/bathroom bubbling and falling apart.
The ice machine was broken, and the entrance bathroom we had to use had no toilet paper and a wet floor, creating an unsafe situation.
We brought our concerns forward and a supervisor came to……
“Clean, safe, modestly priced if you land a deal. Lotsa stuff doesn't work, WiFi hard to connect to. No frills, no made bed to come back to. Manager gets 5 stars, because she bends over backwards trying to hold together all the things that do not get 5 stars”