“Hotel property was a bit run down (served as a homeless hotel before) but the owner is making a good effort to make changes. These are not all the way, so the hotel was a bit under my standards (older furniture and carpets). In all, the services did work (good towels, shower, tv ...)
Advice for improvements:
-They need to provide a better breakfast (it was too limited and basic)
-They need to improve communications (2 of my messages went unanswered)
For customers to comeback, friendly,……
“Staying there was like traveling on time and we were avle to learn about the history of the original house and famous bridge in front. The room was extremely clean, comfortable and cozy. The staff very responsive and kind. Breakfast served was delicious and fresh.”
“Valerie was amazing welcoming my family and I after a long day of travel, and attending a funeral. She was a happy face that we didn’t know we needed and made sure we had everything in place to finally rest.”