“Customer service was great. The room I requested was all taken however the front desk attendant was so apologetic and explained the situation. Very polite and even offered me a complimentary snack. The room was cold and clean just the way I like it.
The bed was comfortable and honestly one of the best hotels in Forest City. I’ve stayed in others and I highly recommend this establishment due to everything it offers. Great breakfast selections and the server was polite as well.
I felt safe and……
“They only clean your room upon request. They don't tell you this when you checkin. We stayed 2 nights, and nothing was done. No coffee in the room. We had no t.v. during our stay”