Ratings based on 531 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Pics are misleading.

Posted Dec 5, 2014
Will not go back.Hotel under construction.Not very friendy.Room service and cleaning was poor.
1 out of 5
by A verified traveler

AWFUL!

Posted Dec 2, 2014
No water at all 2 different times for approx 45 min -1hr. However my toilet continued to leak the entire 5 nights = disgusting wet bathroom floor!! When there was water it was a trickle with no hot water at all ! Lizard was in one of my fellow travel companions bathroom . Door to what they consider a balcony had to b fixed by my husband by putting paper to keep the rattling down from the wind bc door was faulty. Front door had cracks n wood u could c light thru. Service is horrible. All inclusive is not so. Particular times u can not find or order food. Rude staff. Drinks very bad!!! Great island bad hotel !
1 out of 5
by A verified travelerfrom Kansas City, MO USA

Trouble in Paradise

Posted Nov 3, 2014
Pros: The staff who cooked, waiters and maids.
Cons: The food and the professional courtesy of those in charge.
Location: Great location when construction is not going on.
We stayed at the Mia Reef Resort in Isla Mujeres from Oct. 15-October 22. The entire hotel is under renovation so we were housed in the Villas which are where the time share members usually stay. With all the construction going on the property was very noisy and this includes the pool area and the beach. There were no nightly activities. The guests just sat around in the bar area and watched Sports on TV. It was very disappointing. I had been there three times before when it was the Avalon Reef Club and it was fabulous. Only one restaurant on site, the buffet. Not much to select from.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Excellent relaxing vacation!!!!!

Posted Oct 31, 2014
My husband and I had an amazing time. The staff are so friendly and they help out a lot. The food are pretty good. To us, it taste like home cook meal. The scenery was fantastic. Where else can you such beauty? The only thing we kind of did not like was our room had no phone and we had a leaky room when it rained at night. We did not complain cause we appreciated our stay, the view, the friendliness of staff and yummy food. We plan to go back soon:)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fleming Island, FL

Very quaint and romantic

Posted Oct 28, 2014
Not a place for someone wanting American foods or technology. Why be on vacation if you need that??Very authentic food and comfortable. Renovations will be amazing.
3 out of 5
Recommended
for Everyone
by A verified traveler

Pics are deceiving....

Posted Oct 12, 2014
Pros: location
Cons: see above
Location: see above
The hotel (main) is undergoing massive rebuild and renovations. We stayed in the old original portion, it is right on the beach / coast, its is beautiful to be there, but we hope that once the main hotel is completed with the rebuild / renovation the owners will do the same to this part of the hotel. The serving staff were great, full of life and just awsum. The management has a lot to be desired, but if you look past all of this and just take the setting and the "relax / go-with-the-flow"attitude you will have a great time. The phrase that works here must be "island time, where even the tide arrives late". We are NOT slagging it in any way, but just be aware that for the price, all inclusive, and exclusive (no walk in trade), it is magical. We would love to return, but know that the price will double. Awsum, try it, you will like it.
3 out of 5
Recommended
for Couples
by A verified travelerfrom Pennsylvania

An ok hotel

Posted Sep 29, 2014
Pros: The location
Cons: The restaurant menu needs a lot of help
Location: Great location, water on both sides. Mundaca Divers on Madero, great people to scuba dive with. Many restaurants within 10 minutes.
Been staying there for 6 years. The all inclusive is very sad. Breakfast was ok. Lunch, snacks, and dinner are the same menu with only about 12 choices. Hotel is under construction, looks like it will be much nicer when they are done. December??? I just hope when they are done they don't jack up the price because it's already almost not worth what you're paying for. Stayed there 9/18 to 9/27.
3 out of 5
Recommended
by Susanafrom México

Lo salva la ubicación

Posted Aug 19, 2014 on Hotels.com
El hotel está en remodelación por lo que sí llega a ser molesto el ruido de la parte en construcción y el paso de trabajadores. El servicio deja mucho que desear y la comida no es buena. El precio no está acorde a las comodidades de hotel, lo único que lo salva es la excelente ubicación, que es privilegiada.
5 out of 5
Recommended
by chihamonfrom isla mujeres

360 degrees of awesomeness

Posted Aug 17, 2014 on Hotels.com
I loved it so much I extended my stay for 3 more days.
4 out of 5
Recommended
for Getaway With Friends
by Hectorfrom Los Angeles

Renovations

Posted Aug 14, 2014 on Hotels.com
This place is in such a perfect location. It's easy to overlook the renovations the hotel is going through when you see the amazing sunsets and gorgeous cristal clear ocean. aMAZing !!!