Ratings based on 517 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oaxaca

Hotel con excelentes instalaciones

Posted Aug 2, 2015
Pros: Las habitaciones, alberca.
Recomiendo ampliamente el hotel, excelente servicio y buen trato, los restaurantes tienen buen menu. Tiene club de niños, un mini super, 7 restaurantes, y actividades para realizarlas en el hotel. Y te reciben con una bebida refrescante.
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beach, CA

Perfect Family Vacation

Posted Jul 31, 2015
Pros: everything
Cons: we are satisfy
Location: Walking distant to the fair going to Isla Mujeres. There is plenty of private boat to take you and your families to tour around island and snorkeling
The moment we arrived, we were checked in properly with all what we need while staying. Room is cleaned and beautiful decor. Everything we needed were delivered in the perfect time frame. Hotel staff were so helpful and polite. Foods is very good in all of the restaurants, our kids did not want to leave. Steak house is out of this world. You need to make reservation to Steakhouse but it just easy. Japanese Restaurant is also provide many dishes for all families including children. The shuttle service is so awesome and friendly. we feel safe everywhere we go in the resort and to the plaza. If you need taxi, a little pricey but taxi driver is like your family bodyguard and translator in town. The beach has some issue with seaweed but the hotel trying its best to keep it nice and clean, love the compliments of kayaking. Perfect for family with children, and to someone like quiet and relaxing vacation. Could not ask for more, we are the satisfy guests here!!!!
3 out of 5
by A verified traveler

Posted Jul 31, 2015
It was okay overall but the room service was horrible!
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel right on the beach

Posted Jul 28, 2015
Pros: Good variety of food, clean and great size room for the family.
Cons: In general service was reasonable, but pool side service near the kids pool was poor. Kids club was not always open as advertised.
Great Hotel with lots of options in terms of beach and pool for the kids.
5 out of 5
Recommended
for Everyone
by A verified traveler

We had a wonderful time at the resort.

Posted Jul 27, 2015
We had a great time at the resort. The staff was very welcoming and delightful. They helped in every way when asked. We have traveled a lot and this is by far the best service we had.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2015
The hotel is very clean. I got an upgrade room to a suite with kitchen, 2 bathroom, 1 big bath tub, it's easily to sleep 5. very good for a family to stay. room is very clean, maid service every day. Tips are optional. i don't eat or drink much, so i did not purchase the all inclusive package. the hotel has an convenient store, and it provides basic foods including eggs, vegetables, beers and some beach toys and clothing. the hotel also have a travel agent and car rental agent on site, you can add tours or rent a car when you arrived the hotel. but you better know what you want and how much it costs. some times the agents on site is not that helpful and they change the price of tour by saying, oh, i forget to add the transportation. the food in the onsite restaurant is not the best, but it can go by. Overall, I think it is a very pleasant place to stay. add some out of hotel activities will definitely better your trip.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Very nice hotel

Posted Jul 23, 2015
I liked almost everything about this kid-friendly hotel. The only problem that I had with the hotel was the prices that were offered on the excursions during the orientation. The hotel actually doubled the prices of the Swimming with the dolphins and Chichen Itza Tour. Your hotel should want to save you the most money possible on excursions instead of doubling the price for pure profit. If you stay here you will love the hotel, just take the shuttle to the Market Place to book your excursions.
5 out of 5
Recommended
for Everyone
by A verified traveler from y MA

Very Nice hotel👍😉

Posted Jul 18, 2015
We are very happy with hotel overall The people are very friendly The restaurants food are so good😋 We love it😍
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Cruces, New Mexico

Relaxing family stay

Posted Jul 15, 2015
This hotel was the perfect destination for our family. The beach is nice and calm for our young ones, there are several pools, and fun activities. We will definitely be going back to Villa!
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Villa Del Palmar - Cancun

Posted Jul 8, 2015
Pros: the Amazing staff that is very friendly.
Cons: Could use more kids amenities, like small basketball court, table tennis table(s), etc.. I did not like the beach at all. Not a great beach.
Location: EVERYWHERE you go needs transportation from this location!!!!!
Facility is ok.. Overall good experience... staff are amazing!!! Could use more kids amenities, like small basketball court, table tennis table(s), etc.. I did not like the beach at all. If you are looking for a great beach, this is NOT it!!! We spent all the time at the pool.