Ratings based on 350 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.5 Room cleanliness
4.0 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2014
Great experience. I would like to go back there in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom p

Great first time resort to stay at

Posted Dec 14, 2014
Staff was so helpful and always fun and friendly. Only thing I would change would be the food and choices. ( best restaurants were only open for dinner ) Nice beach and great pools
5 out of 5
Recommended
for Everyone
by A verified travelerfrom montana

Don't go anywhere else!

Posted Dec 10, 2014
Booked a trip for my sister and friends and it was the most amazing resort I could've ever imagined! The service was impeccable, the room was spotless with all the amenities! I will definitely be going back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Assonet, Massachusetts

Perfect family vacation

Posted Dec 7, 2014
Pros: Not too big; staff were wonderful
Cons: Could use additional amenities like basketball court and snacks available later in the evening; too many "service tickets" (every drink or food order)
Location: not in hotel zone or downtown - quiet and beautiful area across from miles of mangroves; taxis readily available; access to all usual area activities
Family vacation - all inclusive - best food we've had with all inclusive stay; activities always available; close enough to other parts of Cancun though off the beaten path; all the usual area attractions available and variety for all ages. All inclusive features included top shelf liquor and wide variety of quality, restaurant food; buffet food was very good as well. Not a huge resort but many pool areas and hot tubs. Grounds, pool and beach areas all meticulously maintained. Hated to leave and would return.
4 out of 5
Recommended
for Everyone
by A verified traveler

wonderful

Posted Nov 19, 2014
Though it is a little bit far from the air port, it's really a good place to stay. You will enjoy there.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Georgia

Nice rooms

Posted Nov 16, 2014
Rooms great, food okay. Housekeeping needs to leave private items alone. Everyday came back to find my cosmetics rearranged and contact case closed up. A bit irritating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2014
Our stay was beyond expectations. the staff was super friendly. The resort hat tons of activities daily to keep us entertained.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel amenities but poor service

Posted Nov 13, 2014
Pros: Amenities were great; rooms, pools, breakfast.
Cons: Service - it's lacking "atmosphere" which I felt was largely to do with the interaction that I had with some of the staff during my stay
Location: We went to Isla Mujeres and the car ferry was right next door which was very convenient - it was cheap and only took 40 minutes to get over there.
Overall it was a great hotel; the room was beautiful, very large, great view, it was clean, pools were great, it was right near the ocean. However, the check-in/out seemed to be really slow and they gave you the impression that they were almost too busy. When we had additional questions they weren't forthcoming and it felt like they were a bit bothered that I had been asking questions; these were general questions about when and where the ferry left from etc. I think they need to further stipulate in writing the "holding fee" and when you can expect that it may take a few days after check-out. Once we had checked-out and left the hotel; I tried to call the hotel about the holding fee, and how much it was to double check what the amount was on my bank statement and it took approximately 4 calls to get through to the front desk.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Beautiful facilitates and accommodating staff.

Posted Oct 9, 2014
Pros: Nice facilities that are clean and well maintained. Quiet setting away from all the hassle of downtown Cancun. Food and drink was great!
Cons: Really, we had a great time and I couldn't improve on it.
Location: Nothing near by. You have to drive, or take a shuttle, to everything. There is a store and many restaurants onsite.
We spent a week here and enjoyed every day. The facilities are beautiful, quiet and have options for virtually any age. We loved the beach as well as sitting by a pool. You can snorkel, kayak or lounge depending on your interests. The staff was great.
3 out of 5
by A verified travelerfrom Dallas, Texas

Hotel should be named, "We take your money"

Posted Sep 23, 2014
Pros: Alcohol
Cons: Staff should tell you details about what charges are being made. Maybe disclose how to get a discount card?
Location: Better off going to another hotel. The market is far, and there are cheaper means then what Villa del Palmar has to offer.
Apparently I didn't book the room for 2 Adults, so I got charged per night for 1 extra adult to stay in my room. No biggie... They directed us in the wrong direction for our room, and it was at the opposite direction from where they sent us. Then our room keys didn't work. I wasn't mad at that point, just irritated. All I wanted to do was lay down on the king size bed that I booked. I got a working pair of room keys, and guess what I didn't get? A king size bed. They put me in a room with 2 doubles. I go up to the front, and I explained that I booked 1 king size bed. They said, "oh that's just a request, and not a confirmation." Just a request?! I booked it didn't I?! I would understand if they told me what kind of room I would be in, and then we would have this discussion of changing the 2 beds into 1 king size bed then. Unfortunately, I did not have this discussion prior to being misled in all the wrong directions in all sorts of ways. I got my king size bed, which I thought was free of charge for their excellent customer service; however, they charged me because I switched rooms. It did not show up on any of the other charges during my stay here. Of course they would charge us money per day per device to use WiFi within the room. I did not get a chance to check my balance until I reached the states. Beach sand was nice, yet full of twigs. Water was brown, and I step on nothing but sharp rocks. Beware of staff not disclosing details. They are there to take your money