Ratings based on 205 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
3.9 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Beautiful vacation!Posted Apr 14, 2014
Great hotel. Food was good for all inclusive. Didn't like the sushi much, but ceviche and other seafood items were awesome! Took a short ferry ride to Isla Mujeres and the beaches and water there was even more beautiful!
for Familiesby A verified traveler
Nice low key resort. Great for kids.Posted Apr 9, 2014
Pros: We loved the amenities. It was really nice. The staff were mostly all very friendly and personable. And very accommodating.
Cons: The food could be better. It was good, but not amazing. There was also a bad smell every time we walked out of our room.
Location: We did not leave the resort. They had daily and nightly activities, there.
We went for our honeymoon. Most everything was great. Definitely a great place for the price. We did all inclusive and that was a great idea. We definitely got our monies worth.
for Familiesby Penny from Chicago, IL.
Very nice property for all inclusivePosted Apr 5, 2014
Pros: Very good dining choices and the pool area is very nice.
Cons: Easier transportation options & easier all inclusive program for those not interested in time shares. Would not use expedia again.
Location: Snorkeling is the only reason for a trip to island of Isla Mujeres & check the forecast ahead! Shopping selection is poor & so are the prices.
Very well kept resort with plenty of dining & pools to choose from. No other worthwhile services are nearby though and the beach is pretty to look at but not as nice as the Cancun hotel zone beaches for waves, sand, & clear water. VDP has several strict policies to keep everyone's accommodations & meal plans in order which sometimes becomes a hassle since not everyone on vacation likes to be reminded of the business arrangements. Excellent food and beautiful resort grounds. Good value. Spa was very nice but sometimes hard to get reservations which was also an issue for some meals.
for Familiesby Dan from Chicago, IL
Well worth the trip!!Posted Apr 2, 2014
Location: Take the ferry over to the island
I recently stayed with my family for 7 days. I was very impressed with the whole experience during my stay. The room was always kept clean and was very accommodating for my whole family at the same time. The food was outstanding to the point I was tired of eating by day 5. The seating options on the beach and by the pool were very inviting. My only issues were the beach was a little rocky the first 10 feet or so heading out into the water.
by Heidi from Atlanta, GA
Nice resort Front Desk Staff HORRIBLEPosted Mar 25, 2014
Pros: Property was beautiful.
Cons: The entire front desk staff, time share workers should not treat you any different if you have no interest in sitting in the time share presentation
Location: There was nothing except the ferry to take you over to island by the hotel
Everyone can see that the property is beautiful. Front desk staff is ignorant, disrespectful and not willing to try to work with you on the language difference. The time share people haunt you (Gabriella). From the time of check in, we told her we were not interested. She called our room later that night and asked if we received our check in packet. We told her no and she asked me to come back down. I told her that I was in my PJ's, she said that I needed to come down for at least 10 minutes to get the packet that had the property map in it, where breakfast was, and all the activities scheduled for the week. I went the next morning to get it and felt black listed. From that point forward it was like they listed our room and received crap service from the tiki bar and restaurants once they received our room number. There was no entertainment at ALL from 9:15 PM on. In the hallways there was a sign no noise after 9:30 PM. Would not recommend this hotel to any of my friends. .
by A verified traveler
Nice hotel but high pressure sales. DisappointingPosted Mar 16, 2014
Pros: Most things except the concierge team.
Cons: Get rid of the high-pressure sales team and replace with a true concierge desk.
Location: The location was limiting.
The hotel is very nice. Rooms, pools and facilities are all very nice. However, beware of the fact that you will be accosted by the concierge desk about attending a 1.5 hour seminar on joining the hotel membership club. The 'concierge' team (a.k.a., high-pressure used car sales people) hit us up immediately upon check-in. We successfully put them off. When we called the next morning to inquire about breakfast options, the concierge desk aggressively tried to book us into a breakfast seminar and when we declined, they said all the information about the hotel was at their desk - meaning we had to go hear them out. After figuring out breakfast on our own, we did stop by the concierge desk to inquire about activities and excursions - all of which were priced based on our attending the seminar. When we told them we were not at all interested in membership or even attending the seminar, they stopped being helpful. We took to the internet ($10 per day per device charge, I might add) and found a catamaran cruise and swimming with the dolphins package on our own. The last straw came when a few days later heading out the door to catch a cab, we were chased down by someone at the concierge desk who demanded to know where we were going and said we really needed to sit down with her and hear her out. When we firmly declined, her reply was that she was only doing her job. Bottom line, the concierge is to be avoided and their job is not to help, but to sell.
for Familiesby A verified traveler
Nice hotel for family with small childrenPosted Mar 12, 2014
The hotel is beautiful and so are the grounds. The children's pool is always shaded which is great not to worry about sunscreen all the time. Also, the pool is always 91 degrees! There are also other pools which are very nice. The restaurants are great and the food is very good. The staff are all friendly and smiling, very happy to help. The only problem we had was that we did not have a crib we requested the first night. The manager let us know that a request does not ensure a crib. Thankfully we were able to get a crib the next day. The beach is beautiful, and yes, there is seaweed always. They try to keep it clean, but it naturally comes to shore again. It did not bother us, but if you want seaweed free beaches this is not the place for you. There is also a pier with a ferry boat that leaves for day trips to Isla Mujeres multiple times during the day. It walking distance from the beach, so convenient. Another thing we liked is that it is quiet after 10pm. All entertainment is over, which is great if you have small children, like we do!!!
for Everyoneby Fred from White Salmon, Wa
magnificent hotelPosted Feb 26, 2014
Pros: The incredible design, for views, structure, landscaping, pools awesome engineering and architecture
Cons: aerobic exercise in pool, lower sound level and somebody have a mic on the deck above pool. It was very difficult to hear the instructor in the pool
Location: The trip to the small (4MILE LONG ISLAND) off shore was a real kick riding all over on the 4 wheel devices
It doesn't get any better. Price point, quality staff, friendly, activities, dining.
by Kathryn from ON
nice hotel but bad servicePosted Feb 24, 2014
My friends and I was in that hotel for 2 nights all inclusive, it was a nice hotel, but no one tell us that we have to make the reservation to have dinner in all restaurants there except one which is not good. The wifi is terrible signal and you have to pay. When my friend complains, the staff says there is nothing she can do. And the snacks and drinks was not refilled which is not what they told us they will refill it everyday. The good spot of the seats near the pool was all for members. Anyway, just don't choice this hotel if you want your vacation be good.
for Everyoneby A verified traveler
First time experience.Posted Feb 22, 2014
Pros: Amenities are nice, pools are really nice, most of the stuff is nice, with rare exceptions.
Cons: The time share sales are sticking to you like leeches spoiling the experience, please move them off of the property.
Location: Ferry to isla mujeres is in a walking distance. Beach sports like kayaking, paddle-boat, jet-skiing, volleyball is available. The rest is ~15km away
The entrance, the lobby the rooms are pretty amazing especially for the first time guests. I was wowed. After staying for a while you start to notice things, but who wouldn't. Overall it's a solid 4 out of 5 experience. I would stay another time. The hotel is off the hotel zone which has pluses and minuses. I liked the fact that we were in a sort of secluded location, but on the other hand to get anywhere you will need a car or a taxi. We have rented a car and were fine driving around.