Ratings based on 401 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Nice family resort

Posted Dec 15, 2014
Pros: The relaxed atmosphere. Good beach area with many shady lounges.
Cons: After a week, the meal selections started to get stale. Each restaurant only had a few entrees so we had cycled through the menu twice by weeks end.
Location: Must go to Playa 5th ave for shopping. $25 cab each way but good excursion. Nice variety.
Nice family resort. Good for eating, swimming and taking in the sun. Activities are weak but very relaxing resort with good staff. Small but good beach with plenty of shade and chairs. The cove style beach reduced the waves so good surf all the time. For early December, the place seemed only about 1/2 full so few lines for restaurants and easy access to just about everything. Long ride from airport and poor internet were the only real down sides. Spa stuff is overpriced and this seems like a wedding mecca. We saw 6 weddings in one weekend including the one we attended. The wedding we attended was well done including the beach reception. This resort does a good job on the wedding planning. Overall nice mid-level resort.
2 out of 5
by A verified travelerfrom Mexico, D.F.

Decepcionante!!

Posted Dec 10, 2014
Pros: Nada.
Este hotel no tiene nada que ver con otros hoteles de la cadena Dreams. El edificio e instalaciones muy viejas y faltos de mantenimiento. La comida muy mala y las bebidas mal preparadas y de mala calidad. En general muy malo!! No se dejen influenciar porque sea de la cadena Dreams.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, Alberta

Wouldn't Stay Anywhere Else !!!

Posted Dec 5, 2014
Pros: We love how friendly and welcoming the staff are. Nothing was too much trouble for any of them and they made us feel right at home.
Cons: I really can't think of anything
Location: We love the gated community but also it's proximity to the marina, shops & restaurants.
My husband & I along with our two daughters, son-in-law and two small Grandchildren just returned from our second stay at Dreams Puerto Aventuras. We absolutely loved it and look forward to our next trip hopefully within the next couple of years. The staff are always welcoming and friendly. Within a couple of days of being there many of the staff members knew us by name and treated us like family. There were activities on the beach every day & evening that included both the kids & adults. The beach, swimming pools & natural pool are stunningly beautiful and provided endless hours of swimming, snorkeling, playing & boating for all of us. There are certainly bigger more luxurious places to stay In Mexico but Dreams Puerto Aventuras is exactly the friendly, family oriented experience we want. Just like being at home in a beautiful, tropical location. It's now become our only vacation destination. We love it.
4 out of 5
by A verified travelerfrom Texas

Relaxing Getaway

Posted Nov 17, 2014
Pros: The friendly staff, the availability of beach beds and not wearing a band.
Cons: Have a tennis court. The public one was too expensive. Have better night shows
Location: The beach was too small. If you want to walk you have to walk within the village.
We just got back on Saturday after a wonderful 5 nights. the hotel was wonderful. The "welcome home" said by all the staff was a good touch. We got a very noisy room on the first floor and after requesting another room that was quieter we were given another on the 4th floor but with 2 double beds instead of a single king and it would have been nice to have a couch to sit in but the view from the balcony made up for it. Housekeeping treated us every day with towel origami. The place is kept clean and people are cleaning up all day long. The entertainment was just OK except the water and fire show which was spectacular. we enjoyed the water sports using the kayak, snorkeling and we even had someone take us out on the sail boat. the food was good. My negative issue is no fault of the hotel but the location. The beach is really tiny and every now and then you get a sulfur whiff in both ocean and bathrooms. It would have been nice if tennis was available.
3 out of 5
Recommended
for Couples
by A verified travelerfrom Taber , Alberta

good hotel close to beach lots of pools

Posted Nov 16, 2014
Pros: close to beach
Cons: food was not great, lots of fresh fruit but meals were not great
Location: we did 4 hour boat trip that we walked 5 mins get to , 30min drive to Rio setcret cave river out it was great
Great coffee shop with lattes ,adult area with pool, great service from staffclose to beaa
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Nice hotel with lots of restaurant options

Posted Nov 6, 2014
Pros: The barracuda bar, the staff and food
Cons: Check in was way to slow
Location: We didn't leave the resort, beach was pretty nice but small, it was kind of a rocky area.
This was a very nice hotel. The staff was extremely friendly and helpful and there were a lot of options for food. I really enjoyed the drink service and all of the bars located onsite. Check in was pretty slow but that might be standard in Mexico. We were treated very well during our stay and I would likely visit again. We were on the first floor with the Garden view, it was very quiet with a nice patio. Maybe not a top of line ritzy hotel but worth a visit. Wifi was a huge bonus, there were several hot spots throughout the resort, communicating with home was never really a problem.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, Canada

My favourite all inclusive resort

Posted Nov 4, 2014
Dreams is the best! All restaurants we went were fantastic (staff and food) and the beach was excellent! - So many fishes. You can see them even without snorkelling. Swim with dolphins are just next to the hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary AB

Beautiful hotel

Posted Oct 30, 2014
Great hotel, beach is beautiful especially the lagoon. All staff worked so hard to ensure the cleanliness of the hotel and how they can entertain their guest. Food is good in all the restaurants
1 out of 5
by A verified travelerfrom mexico

Old hotel

Posted Oct 29, 2014
It was not what we expected! the only thing was the beach cute
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Queretaro, México

Excelente servicio

Posted Sep 7, 2014
La pasamos muy bien durante nuestra estancia, exclente servicio de todo el personal desde la recepcion, camaristas, bar tenders, meseros y de la gente del spa. La comida también esta bien y la playa super a gusto.