Ratings based on 372 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas, tx

Great resort ... Don't listen to negative reviews

Posted Sep 6, 2014
We had a fabulous time. I was worried after reading some negative reviews. The hotel has some places that show a little age....but it is more than made up for with service and great food. Don't listen to the negative. It was great
3 out of 5
by A verified traveler from Wisconsin

Aging Hotel - Needs attention

Posted Aug 11, 2014
Pros: Staff were generally very pleasant. Nice beach. Great activities staff/program.
Cons: Bar staff attitude. Pool policies re: swim diapers. Furniture replacement/cleaning. Earlier am room housekeeping service. Food quality/portions.
Stayed at this hotel 8/2 - 8/9. It is an all-inclusive. 1 hour drive from Cancun just past Playa Del Carmen.
4 out of 5
by A verified traveler from Texas

Awesome resort, BUT oriented for families :(

Posted Jul 13, 2014
Pros: Most of the staff is awesome! Spa is relaxing!
Cons: Furniture is a couple years old and is visually apparent, however not initially
Location: This Place makes it hard to leave and venture off to the rest of the riviera maya!!!! So much to do at the resort
Place should really be advertised as kid/family oriented resort. These kids are loud and run everywhere! My husband would often trip over them while walking as they were... everywhere! Sometimes the parents were nowhere to be seen! Our room was on the second floor ocean view, view was awesome! Ocean view faces the family side of the resort; even if we tried to sleep in, we couldn't... Which in a way, with so much to do, these loud kids worked better than alarm clocks got us up and going early. Also they close down all of the pools at 8:30? Who on vacation wants to call it a day at that hour? I guess kids and parents right? The food servings at the sushi place were so itty bitty! I loooove sushi, the restaurants, no matter how empty they were, took forever to serve you, and the portions were so small.... So, at least room service is complimentary. Oceanas portions were just right, food was fancy, beautiful, and delicious! Drinks were really good, I think it would be cool if they did something different like coconuts or pineapples filled drinks? They were always out of towels.... Beach is shallow perfect for kids, not adults. Good notes: most food is delish, although water is shallow it's so clear you can see huge fish swimming next to you, was not intimidated wearing a bathing suit as most people there were normal looking, it was close to everything but cancun, which was not bad, beds were comfortable, showers were nice, oh and they did fireworks on the 4th of July :)
Comment from Hotel Management
Aug 10, 2014 by Dreams Puerto Aventuras, Hotel Management
Dear valued guest, Thank you for sharing your recent stay at Dreams Puerto Aventuras. We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future. Warmest regards, Maripaz Martinez E-Concierge & Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma

Wonderful time !

Posted Jul 4, 2014
Everyone was so helpful and welcoming we had a great time!
Comment from Hotel Management
Aug 10, 2014 by Dreams Puerto Aventuras, Hotel Management
Dear valued guest, Thank you for sharing your recent stay at Dreams Puerto Aventuras. We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future. Warmest regards, Maripaz Martinez E-Concierge & Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler

FANTASTIC EVERYTHING!

Posted Jun 24, 2014
There isn't one bad thing we can say about our stay. We did our vow renewal on the beach & everything was picture perfect. Our room, food, staff, cleanliness, everything A+! We will be returning!
Comment from Hotel Management
Aug 10, 2014 by Dreams Puerto Aventuras, Hotel Management
Dear valued guest, Thank you for sharing your recent stay at Dreams Puerto Aventuras. We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future. Warmest regards, Maripaz Martinez E-Concierge & Social Media Coordinator
4 out of 5
Recommended
for Everyone
by beth d. from las vegas, nv

Nice resort, everything right there.

Posted Jun 2, 2014
Food was great, better than most other resorts we have stayed at. Wish they had shuttle service to playa de Carmen for free... But we can't have everything.
Comment from Hotel Management
Jun 25, 2014 by Dreams Puerto Aventuras, Hotel Management
Dear valued guest, Thank you for sharing your recent stay at Dreams Puerto Aventuras! Hope to have the opportunity to host you once again in a near future. Best regards, Maripaz Martinez E-Concierge
4 out of 5
Recommended
for Families
by A verified traveler

Great hotel, lovely restaurants.

Posted Jun 1, 2014
Pros: I loved the beach
Cons: The main buffet and family pool area
Main buffet was poor but the other restaurants were great. Fantastic beach facilities although pool area was small and crowded if with a family.
Comment from Hotel Management
Aug 10, 2014 by Dreams Puerto Aventuras, Hotel Management
Dear valued guest, Thank you for sharing your recent stay at Dreams Puerto Aventuras. We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future. Warmest regards, Maripaz Martinez E-Concierge & Social Media Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall everything was good!

Posted May 27, 2014
Pros: Hotel staff was very tentative to your needs. Not quite sure of the adult side of the pool because we brought our child and couldn't go.
Cons: Update the hotel and clean up the World Café.
Location: Everything was fine...have the town there helped
The disappointing part of the hotel is the small entrance. It doesn't have the grand entrance like a lot of the other hotels. After one day of getting over that and finding what the hotel has to offer, our mode changed to the better. The beach needs more white sand, many places are hard to walk because there is only about 2 inches of sand with what feels like concrete underneath. Food was great and service was great!
Comment from Hotel Management
Aug 10, 2014 by Dreams Puerto Aventuras, Hotel Management
Dear valued guest, Thank you for sharing your recent stay at Dreams Puerto Aventuras. We're more than glad to know you had an excellent vacation with us and were able to enjoyed every service we have to offer. We hope to have the opportunity to host you once again in a near future. Warmest regards, Maripaz Martinez E-Concierge & Social Media Coordinator
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted May 21, 2014
Pretty nice hotel. Small but has everything you need on site.
Comment from Hotel Management
May 22, 2014 by Dreams Puerto Aventuras, Hotel Management
Dear Guest, Thank you sharing your comment here on Expedia. We are glad to hear that you were able to enjoy the different facilities we have here at the resort. We hope to be able to welcome you back soon. Sincerely, Rebecca Tunstall E-Concierge & Social Media Coordinator
2 out of 5
Recommended
for Everyone
by danny

Posted May 21, 2014
The food wasn't the best but it was always freshly made and it was all free anytime , and the rooms where constantly clean but the housekeeping constantly always came uninvited. The staff was always helpful though. The room smelled humid and the shower nozzle kept falling off but it was comfortable. Overall it was too expensive and would only recommend if you are willing to pay over $1500 for two people at 4 days of stay. Definitely worth the time... yes also this hotel was really far from going out to travel. I will continue to try new hotels when I travel to Cancun until I can truly decide the best price and accommodations
Comment from Hotel Management
May 22, 2014 by Dreams Puerto Aventuras, Hotel Management
Dear Danny, Thank you for taking the time to share your feedback with us here on Expedia. We are glad to hear you enjoyed your stay and appreciate the kind comment regarding our staff. We truly apologize for not having exceeded your expectations in all aspects of your stay. Please rest assured that your comments will be shared with all pertaining departments in order to be addressed and improved. We hope to have the chance to welcome you back once again in the near future and we are confident that on any future stay we will surpass your expectations. Kind Regards, Rebecca Tunstall E-Concierge & Social Media Coordinator