Ratings based on 405 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great resort for families!!

Posted Jan 16, 2015
The resort is fantastic for families. There is an area for adults only however I did not spend any time there. The wait staff were wonderful. Having 2 kids can make meal times a nightmare, but the wait staff at the buffet make it super easy for us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2015
This is a small beautiful resort with private beach. Pool is kept very clean, is safe for all age kids. Amazing activities for kids all day along. Overall my family really enjoyed our stay at this resort.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

First family non Disney all inclusive vacation.

Posted Dec 28, 2014
Family vacation that was one of our best yet. resort is dated and needs constant upkeep, but beach, activities and dolphin experience made the vacation a great memory.
Comment from Hotel Management
Dec 30, 2014 by Dreams Puerto Aventuras, Hotel Management
Dear valued guest, Thank you for sharing your recent stay at Dreams Puerto Aventuras. As professionals in the service industry we know that our guests feedback is very valuable, and the key to allow the constant improvement in order to reach an enduring high quality level in services, also renewing out property to offer you better services for your enjoyment. All of your feedback will be shared with our management. We hope to have the opportunity to host you once again in a near future and make more memories that lasts a lifetime. Warmest regards, Isabel Torres E-Concierge & Social Media Coordinator
3 out of 5
by A verified traveler

Nice family resort

Posted Dec 15, 2014
Pros: The relaxed atmosphere. Good beach area with many shady lounges.
Cons: After a week, the meal selections started to get stale. Each restaurant only had a few entrees so we had cycled through the menu twice by weeks end.
Location: Must go to Playa 5th ave for shopping. $25 cab each way but good excursion. Nice variety.
Nice family resort. Good for eating, swimming and taking in the sun. Activities are weak but very relaxing resort with good staff. Small but good beach with plenty of shade and chairs. The cove style beach reduced the waves so good surf all the time. For early December, the place seemed only about 1/2 full so few lines for restaurants and easy access to just about everything. Long ride from airport and poor internet were the only real down sides. Spa stuff is overpriced and this seems like a wedding mecca. We saw 6 weddings in one weekend including the one we attended. The wedding we attended was well done including the beach reception. This resort does a good job on the wedding planning. Overall nice mid-level resort.
Comment from Hotel Management
Dec 30, 2014 by Dreams Puerto Aventuras, Hotel Management
Thank you for choosing Dreams Puerto Aventuras Resort & Spa All Inclusive for your recent stay in Puerto Aventuras. We apologize for not having exceeded your expectations in every aspect of your stay here with us. Please rest assured that your comments have been shared with the pertinent departments in order to be addressed and where possible improved. As professionals in the service industry we know that our guests feedback is very valuable, and the key to allow the constant improvement in order to reach an enduring high quality level in services. All of your feedback will be shared with our operations team. Once again we are extremely grateful for your time and preference and please feel free to contact us directly prior to your next visit so that we are able to our very best to fulfill your requirements and demonstrate the type of high quality services we uphold here at Dreams Puerto Aventuras. We are confident that in any future stay with us we will surpass all of your expectations. Sincerely, Isabel Torres E-Concierge & Social Media Coordinator
2 out of 5
by A verified travelerfrom Mexico, D.F.

Decepcionante!!

Posted Dec 10, 2014
Pros: Nada.
Este hotel no tiene nada que ver con otros hoteles de la cadena Dreams. El edificio e instalaciones muy viejas y faltos de mantenimiento. La comida muy mala y las bebidas mal preparadas y de mala calidad. En general muy malo!! No se dejen influenciar porque sea de la cadena Dreams.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, Alberta

Wouldn't Stay Anywhere Else !!!

Posted Dec 5, 2014
Pros: We love how friendly and welcoming the staff are. Nothing was too much trouble for any of them and they made us feel right at home.
Cons: I really can't think of anything
Location: We love the gated community but also it's proximity to the marina, shops & restaurants.
My husband & I along with our two daughters, son-in-law and two small Grandchildren just returned from our second stay at Dreams Puerto Aventuras. We absolutely loved it and look forward to our next trip hopefully within the next couple of years. The staff are always welcoming and friendly. Within a couple of days of being there many of the staff members knew us by name and treated us like family. There were activities on the beach every day & evening that included both the kids & adults. The beach, swimming pools & natural pool are stunningly beautiful and provided endless hours of swimming, snorkeling, playing & boating for all of us. There are certainly bigger more luxurious places to stay In Mexico but Dreams Puerto Aventuras is exactly the friendly, family oriented experience we want. Just like being at home in a beautiful, tropical location. It's now become our only vacation destination. We love it.
4 out of 5
by A verified travelerfrom Texas

Relaxing Getaway

Posted Nov 17, 2014
Pros: The friendly staff, the availability of beach beds and not wearing a band.
Cons: Have a tennis court. The public one was too expensive. Have better night shows
Location: The beach was too small. If you want to walk you have to walk within the village.
We just got back on Saturday after a wonderful 5 nights. the hotel was wonderful. The "welcome home" said by all the staff was a good touch. We got a very noisy room on the first floor and after requesting another room that was quieter we were given another on the 4th floor but with 2 double beds instead of a single king and it would have been nice to have a couch to sit in but the view from the balcony made up for it. Housekeeping treated us every day with towel origami. The place is kept clean and people are cleaning up all day long. The entertainment was just OK except the water and fire show which was spectacular. we enjoyed the water sports using the kayak, snorkeling and we even had someone take us out on the sail boat. the food was good. My negative issue is no fault of the hotel but the location. The beach is really tiny and every now and then you get a sulfur whiff in both ocean and bathrooms. It would have been nice if tennis was available.
3 out of 5
Recommended
for Couples
by A verified travelerfrom Taber , Alberta

good hotel close to beach lots of pools

Posted Nov 16, 2014
Pros: close to beach
Cons: food was not great, lots of fresh fruit but meals were not great
Location: we did 4 hour boat trip that we walked 5 mins get to , 30min drive to Rio setcret cave river out it was great
Great coffee shop with lattes ,adult area with pool, great service from staffclose to beaa
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Nice hotel with lots of restaurant options

Posted Nov 6, 2014
Pros: The barracuda bar, the staff and food
Cons: Check in was way to slow
Location: We didn't leave the resort, beach was pretty nice but small, it was kind of a rocky area.
This was a very nice hotel. The staff was extremely friendly and helpful and there were a lot of options for food. I really enjoyed the drink service and all of the bars located onsite. Check in was pretty slow but that might be standard in Mexico. We were treated very well during our stay and I would likely visit again. We were on the first floor with the Garden view, it was very quiet with a nice patio. Maybe not a top of line ritzy hotel but worth a visit. Wifi was a huge bonus, there were several hot spots throughout the resort, communicating with home was never really a problem.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, Canada

My favourite all inclusive resort

Posted Nov 4, 2014
Dreams is the best! All restaurants we went were fantastic (staff and food) and the beach was excellent! - So many fishes. You can see them even without snorkelling. Swim with dolphins are just next to the hotel.