Riviera Maya, Quintana Roo Hotel Rooms at the Melia Hotels International

I have to say we had a blast. At first we were a little scare because if you watch the news Mexico is a little scary and plus my husband lived in Mexico City for 13 yrs. The minute we got down from the plane everyone was extremely friendly. Constantly asking us if we needed it anything. The Airport ride to the hotel was great, the drivers were super friendly. The hotel is beautiful, we had paid for the royal service so we were very excited. We had Hugo that assisted us with our checking-in, he was amazing. We gave us a little tour of the facility although it was already late (we checked-in like around 8 pm). We were a little disappointed at first , because when we got to the hotel we were told that our junior suite was not longer available and they gave us an upgrade once we got to the room it totally met our expectations. The room was in the middle and we had an amazing view, the only thing I have to say is the room smelled a little particular but nothing a little spray couldn't handle, overall the room was great. The only thing we are really disappointed about was our butler, we paid top dollars to receive a 5 Star services, however we were only given a cellphone was I complained that our butler was never there for us. We only saw him the first day , that he came to ask about our dinner reservations. Only after I complained then he started paying more attention to us. My only request to him was that we wanted more juice in our refrigerator, and to take out all the soda's.

Can't complain about anything other than the price, but in this case you get what you pay for in the good way. Great food, good services, not too far from playa del carmen if you want to walk by the sand. Great rooms and beatiful hotel decoration. No pressure to buy any extra stuff, what I love!