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Frequently asked questions

What's the best place for a stay in Xcaret?

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is ranked highly by Expedia customers. This 5-star property offers 10 outdoor pools and a full-service spa. Another top choice for your trip based on traveler reviews is Occidental at Xcaret Destination - All Inclusive.

If I need to cancel my hotel reservation in Xcaret, will I receive a refund?

Yes! The majority of room reservations are refundable provided that you cancel before the accommodation’s cancellation deadline, which often is within 24-48 hours of your check-in date. If your reservation is non-refundable, you may still be able to cancel and be given a refund within a 24-hour period of your booking. Put your dates in and click on “Search”, then use the “free cancellation” filter to view the best options available in Xcaret.

Where can I learn more about changing or cancelling my trip to Xcaret?

For more information about picking new dates or cancelling your trip to Xcaret, head over to our customer service page.

What's the best budget-friendly hotel in Xcaret?

Based on reviews, Occidental at Xcaret Destination - All Inclusive is a popular property for our travelers who want a more economical choice, and features free full breakfast and free WiFi.

What's the best place to stay for a family trip to Xcaret?

Occidental at Xcaret Destination - All Inclusive is a top 4-star property on Expedia for families, and features 5 outdoor pools and a free kids’ club. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is another good choice for your kid-friendly vacation. Attractions like Xcaret Eco Theme Park and Xplor Theme Park are also fun for kids of all ages.

What's the best hotel for a couple going to Xcaret?

Occidental at Xcaret Destination - All Inclusive is a favorite 4-star property for couples, and features a full-service spa and a garden-view restaurant.

What's the best accommodation for an all-inclusive stay in Xcaret?

Occidental at Xcaret Destination - All Inclusive is a 4-star all-inclusive property featuring 11 restaurants and 5 outdoor pools, and a favorite with Expedia travelers.

Where is the best place to stay near Xcaret Eco Theme Park?

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is one of the top choices for your stay based on our traveler data, and this 5-star property offers 11 outdoor pools and a full-service spa. It’s located just a short 0.5 mi (0.8 km) from Xcaret Eco Theme Park. Other good choices close by include Occidental at Xcaret Destination - All Inclusive and Dolce Caribe B&B.

What about the best place to stay near Xplor Theme Park?

One of the top choices for your stay is Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive, located a short 0.5 mi (0.8 km) from Xplor Theme Park, and this 5-star property offers 11 outdoor pools and a full-service spa. Occidental at Xcaret Destination - All Inclusive and Dolce Caribe B&B are a couple of other good and close options.

What's the best accommodation to stay near the beach in Xcaret?

Occidental at Xcaret Destination - All Inclusive is a top 4-star beachfront property with 5 outdoor pools and 11 restaurants. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is another good option for your beach trip. Head to Playa del Carmen Main Beach or Mamitas Beach Club for some quality time by the water.

What's the best high-end hotel in Xcaret?

Occidental at Xcaret Destination - All Inclusive is a 4-star property with 11 restaurants and 10 bars, and it’s a popular choice for Expedia travelers looking for a pampering stay.

What are some accommodations with pools in Xcaret?

Occidental at Xcaret Destination - All Inclusive is a popular 4-star property featuring 5 outdoor pools, a children’s pool, and 11 restaurants. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is another choice that features an onsite pool.

Recent reviews of Xcaret hotels

Expedia Verified Review…

5 / 5

We have stayed at several all-inclusive resorts and this was one of our favorites! Loved the 3-story buildings vs. those requiring an elevator. Grounds were beautiful. Loved animals walking around the resort. Endless beach. Wonderful staff. Golf course within walking distance. Plenty of great seats by the pool vs. hoping you can get one. Many many positives! The only negatives were the limitation on dining reservations and the tour office at the hotel misled us and would not answer our phone calls. Don't use them. They have Expedia/Hotwire on their shirts, but local touring office with very bad service. Cost us an extra $30 to get home from excursion. Resort tried to help us. Not Iberostar's fault. Ending on a positive - Aldo (Star Player) was super positive and upbeat during the time that people were down over COVID-19 and leaving early to go home. He tried his best to keep everyone in good spirits while still at the resort.…We have stayed at several all-inclusive resorts and this was one of our favorites! Loved the 3-story buildings vs. those requiring an elevator. Grounds were beautiful. Loved animals walking around the resort. Endless beach. Wonderful staff. Golf course within walking distance. Plenty of great seats by the pool vs. hoping you can get one. Many many positives! The only negatives were the limitation on dining reservations and the tour office at the hotel misled us and would not answer our phone calls. Don't use them. They have Expedia/Hotwire on their shirts, but local touring office with very bad service. Cost us an extra $30 to get home from excursion. Resort tried to help us. Not Iberostar's fault. Ending on a positive - Aldo (Star Player) was super positive and upbeat during the time that people were down over COVID-19 and leaving early to go home. He tried his best to keep everyone in good spirits while still at the resort.

A verified traveler stayed at Iberostar Tucan All inclusive

Posted 5 months ago

Expedia Verified Review…

5 / 5

Barcelo Maya Palace is a very beautiful hotel , The beach Is also beautiful lots of sea shells, pools very clean , ground …

A verified traveler stayed at Barceló Maya Palace - All Inclusive

Posted 3 days ago

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Expedia Verified Review…

5 / 5

The customer experience , the location, the view everyone that works that offer a great customer services starting with the receptiones, Garcia who is the head chef he is so great always trying to offer you the best food and trying to serve the best also the bar at the pool everyone there that serve is great incluiding Eric and a couple more. They greet who by your name each day with a smile which makes these place feel like home.…The customer experience , the location, the view everyone that works that offer a great customer services starting with the receptiones, Garcia who is the head chef he is so great always trying to offer you the best food and trying to serve the best also the bar at the pool everyone there that serve is great incluiding Eric and a couple more. They greet who by your name each day with a smile which makes these place feel like home.

A verified traveler from New jersey stayed at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Posted 6 days ago

The Royal Haciendas – Optional All Inclusive

Expedia Verified Review…

5 / 5

The staff was awesome, the property is beautiful and the food was good. Everyone was so careful and used extra caution during Covid-19.…

A verified traveler from Texas stayed at The Royal Haciendas – Optional All Inclusive

Posted 2 weeks ago

Expedia Verified Review…

5 / 5

Wonderful place to stay. Considering Covid 19 is still in effect globally, this resort is extremely safe. Staff required all guests use handsanitiser before entering any place to eat. All staff wore face masks non stop. This even includes the gardner's and guys cutting grass. The reaort was at 20 percent capacity. We stayed on the adult only section and there was no one around. We had the place to ourselves. Pools vacant. Beach vacant. We loved it! Something done for our safety that we didnt enjoy however we understood why it was done. You could not eat anywhere without a reservation. Kind of a pain. But it was for social distancing purposes. We had a very lively bartender named Yessi next to the adult pool. She was awesome! This place is a winner if you want clean. Recommend.…Wonderful place to stay. Considering Covid 19 is still in effect globally, this resort is extremely safe. Staff required all guests use handsanitiser before entering any place to eat. All staff wore face masks non stop. This even includes the gardner's and guys cutting grass. The reaort was at 20 percent capacity. We stayed on the adult only section and there was no one around. We had the place to ourselves. Pools vacant. Beach vacant. We loved it! Something done for our safety that we didnt enjoy however we understood why it was done. You could not eat anywhere without a reservation. Kind of a pain. But it was for social distancing purposes. We had a very lively bartender named Yessi next to the adult pool. She was awesome! This place is a winner if you want clean. Recommend.

A verified traveler from Georgia stayed at Sandos Playacar All Inclusive

Posted 1 day ago

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See a list of all hotels in Xcaret

Royal Hideaway Playacar All Inclusive - Adults only Paradisus Playa del Carmen All Inclusive Secrets Capri Riviera Cancun - Optional All Inclusive All-inclusive Resorts in Playa del Carmen Holiday Inn Express And Suites Playa Del Carmen Catalonia Privileged Maroma - All Inclusive El Dorado Casitas Royale, Gourmet All Inclusive by Karisma Ocean Riviera Paradise El Beso - All Inclusive - Adults Only Rosewood Mayakoba The Fives Beach Hotel & Residences - All Senses Inclusive Riu Palace Mexico All Inclusive Riu Playacar All Inclusive Ocean Maya Royale All Inclusive Adults Only All-inclusive Resorts in Xcaret Generations Riviera Maya, Gourmet All Inclusive by Karisma Banyan Tree Mayakoba The Reef 28 - Adults Only - All Suites - with optional All Inclusive Playacar Palace All Inclusive Iberostar Quetzal All Inclusive Secrets Maroma Beach Riviera Cancun - Optional All Inclusive Senses Riviera Maya by Artisan -Gourmet All Inclusive - Adults Only Blue Diamond Luxury Boutique - All Inclusive - Adults Only Hotel Riu Tequila - All Inclusive El Dorado Royale, Gourmet All Inclusive by Karisma Iberostar Grand Paraiso Adults Only - All Inclusive Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

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