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Get an overview of this hotelLuxury getaway on the white sands of Cancun

Expedia Insiders' Select Winner 2015

Popular property highlights

Free parking
Free WiFi
Restaurant
Swimming pools
Business center

From golf to Mayan ruins

Beloved Playa Mujeres by Excellence All Inclusive AdultsOnly is steps from white sand lapped by the Caribbean. It’s an 8-minute walk to Playa Mujeres Golf Club, and a 20-minute drive to the El Meco Mayan ruins. Guests can catch a boat at La Amada Marina and be browsing the shops on Islas Mujeres within 40 minutes.

3 pools and a swim-up bar, for adults only

Guests can swim in 3 pools, snorkel in the sea, and rent a catamaran. The fitness center provides yoga classes, reflexology, and a range of massages. The 5 bars and 4 restaurants serve everything from Mexican to Mediterranean food, and the swim-up bar offers cocktails in the pool.

Water views, free WiFi

Each light and airy suite overlooks the Caribbean or the pools from a private terrace furnished with a lounge bed and breakfast table. Guests can unwind in front of the 42-inch flat-screen TV while enjoying a frosty drink from the minibar. All rooms come with a spa tub, and some have a private pool.

Beloved Playa Mujeres by Excellence All Inclusive AdultsOnly

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities

  • Fitness facilities

Resort Amenities

Beloved Playa Mujeres by Excellence All Inclusive AdultsOnly is an all-inclusive resort for adults, located on the beach. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). At Beloved Playa Mujeres by Excellence All Inclusive AdultsOnly you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 5 bars/lounges, a swim-up bar, and a poolside bar. High-speed wireless Internet access is complimentary. This all-inclusive resort also offers an outdoor tennis court. Complimentary self parking and valet parking are available on site, as well as an airport shuttle (surcharge, on request).

  • Barbecue grill(s) 
  • Express check-in 
  • Library 
  • Number of outdoor pools - 3 
  • Elevator/lift 
  • Rooftop terrace 
  • Number of bars/lounges - 5 
  • Fitness facilities 
  • Full-service spa 
  • Marina on site 
  • Poolside bar 
  • Swim-up bar 
  • Business center 
  • Conference space 
  • Spa treatment room(s) 
  • Turkish bath/Hammam 
  • Porter/bellhop 
  • Beach cabanas (surcharge) 
  • Tours/ticket assistance 
  • Meeting rooms 
  • Year Built 2009 
  • Beach sun loungers 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Pool sun loungers 
  • Free valet parking 
  • Limo or Town Car service available 
  • Spa services on site 
  • Luggage storage 
  • Hair salon 
  • ATM/banking 
  • Number of restaurants - 4 
  • Concierge services 
  • Gift shops or newsstand 
  • Snack bar/deli 
  • Conference center 
  • Outdoor tennis court 
  • Airport transportation 
  • Beach towels 
  • Spa tub 
  • Total number of rooms - 109 
  • Number of floors - 4 
  • Wedding services 
  • Number of buildings/towers - 10 
  • Garden 
  • Multilingual staff 
  • Free newspapers in lobby 

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Premium bedding 
  • Separate sitting area 
  • Furnished balcony 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Ceiling fan 
  • Phone 
  • Coffee/tea maker 
  • Minibar (stocked, free items) 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • In-room childcare (surcharge) 
  • DVD player 
  • Iron/ironing board 
  • Free bottled water 
  • Satellite TV service 
  • Free WiFi 
  • Blackout drapes/curtains 
  • iPod docking station 
  • Private spa tub 
  • In-room safe (laptop compatible) 
  • Number of bathrooms -  
  • Designer toiletries 
  • Jetted bathtub 
  • Separate bathtub and shower 
  • Rainfall showerhead 
  • Room service (24 hours) 
  • LED TV 
  • Desk 
  • Pillow menu 

Where to Eat

Aroma Restaurant - This fine-dining restaurant overlooks the garden.

Isla Grill Restaurant - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Lupita Restaurant - Overlooking the garden, this theme restaurant serves dinner only. Guests can enjoy drinks at the bar.

El Mar Restaurant - This beachfront restaurant serves lunch only.

24-hour room service is available.

Nearby Things to Do

An outdoor tennis court, a marina, and a health club are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby 
  • Golfing nearby 
  • Hiking/biking trails on site 
  • Kayaking on site 
  • Windsurfing nearby 
  • Parasailing on site 
  • Yoga classes/instruction on site 
  • Pilates classes on site 
  • Playground on site 
  • Ecotours nearby 
  • Fitness classes on site 
  • Sailing on site 
  • Bicycle rentals on site 
  • Golf lessons available nearby 
  • Scuba diving nearby 

Spa Services

The Beloved Spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 14 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Resort Policies

Check-in

Check-in time starts at 3 PM

Special check-in instructions:

Airport shuttle service is available during limited hours. Contact the property in advance to get details.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
No rollaway/extra beds available
No cribs (infant beds) available
Minimum guest age is 18
Caters to adults only
No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.
Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Fees

The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Resort Name

  • Beloved Hotel
  • Beloved Hotel All Inclusive
  • Beloved Hotel Playa Mujeres
  • Beloved Hotel Playa Mujeres All Inclusive
  • Beloved Playa Mujeres
  • Playa Mujeres Beloved Hotel
  • Beloved Playa Mujeres Excellence Group All Inclusive
  • Beloved Excellence Group All Inclusive
  • Beloved Playa Mujeres Excellence Group
  • Beloved Excellence Group
  • Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
  • Beloved Excellence All Inclusive AdultsOnly
  • Beloved Playa Mujeres Excellence AdultsOnly
  • Beloved Excellence AdultsOnly
  • Beloved Playa Mujeres by Excellence Group All Inclusive
  • The Beloved Hotel Playa Mujeres All Inclusive
  • Beloved Playa Mujeres by Excellence Group

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. Guests under 18 years old are not permitted at this adults-only property.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Added Benefits

Book a stay in any room or rate plan and receive the following benefits: 1 Agua Viva Hydrotherapy circuit per person/per stay; basket of fresh fruits in room upon arrival; 1 bottle of sparkling wine; and laundry service (1 outfit per person/per stay).

Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Spa Offer

Book a stay now-September 10, 2018 in any room or rate category for travel now-December 15, 2018 and receive 20% off select massage services and treatments at the hotel's spa (per person, per room).

Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Spa discount cannot be combined. One discount applies per massage service or treatment. Discount cannot be used for purchases in the spa boutique. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Anniversary or Honeymoon Offer

Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.

Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date. Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.


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