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“The atmosphere is attracting me, the smile of all colleagues moved me very well. Thank you for providing everything there, really appreciated. ”

“The hotel rooms were filled with mosquitoes. The food was tasteless and terrible. The dining room staff were slow and impolite. The hallways were always wet or dirty. The hotel turn off all the outside lights at nighttime. Very scary property. I did not feel safe walking outside at night.”

“Everything was beautiful”

“I have stayed here in the past and my experience was by far the best the first time.. Not complaining but the staff wasn’t as pleasant, they seemed tired and overworked…Even with tipping then they were so dry, ask a question and it was like you’re disturbing them,..I would like to see some different entertainment it was the exact same entertainment from the last time I was there, bring out a live band during the day for a few segments of music, honestly I think it’s time for a make over,I didn’t……

“Dear RIU Corporate Customer Service, I am writing to formally express my disappointment and concern regarding the unacceptable service and treatment I experienced during my eight-day stay at your hotel. What occurred on the morning of my departure was extremely distressing and has significantly affected my overall impression of RIU and my experience in Jamaica. On October 20, 2026, I spoke with a representative and inquired whether the hotel offered shuttle service. I was advised that shuttle……

“We had an excellent stay at Excellence Oyster Bay! The staff throughout the resort were incredibly friendly, welcoming, and accommodating, which really made our experience special. Overall, the food and drinks were very good, and we thoroughly enjoyed our time at the resort. Our only complaint was housekeeping. We stayed for 5 days and 4 nights and did not receive housekeeping service during our stay. For a resort of this caliber, we expected our room to be serviced at least once during our……

“Our experience here was unfortunately not what we expected. Although most of the staff were beyond helpful and kind, the property itself (although advertised as) is not handicap AT ALL. When booking I requested that my Father be assisted with handicap accessibilities. When checking in they informed me his room was on the third floor with no elevator, then charged me to “upgrade” to the first floor. There are no elevators. No golf carts for walking. Steps are everywhere including multiple trip……

“Absolutely gorgeous resort. Just book it!”

“It was a very good experience with the good service and dances I would like to come back on a holiday next year”

“Very good”

“The staff is the best they are friendly on extra nice to all guest i can't wait to go back for my next anniversary.”