Gran Cenote Tours

This hotel is gorgeous! The beach & view were stunning & lots going on in the area. Our room couldn’t have been better. I have stayed all over the world & have never had a friendlier or more accommodating staff. They went out of their way to make sure all of our needs were met. They even helped us with transportation & outside excursions. Luis at the front desk was especially helpful & always had a smile! The food was great too.. breakfast, dinner, margaritas… everything! I can’t say enough about how wonderful our stay was here. I just wish we could have stayed longer.

Very little food options. You have to pay 400 pesos to eat at the steak restaurant. Waste of space when they average 1 table. The remaining restaurants were Italian, Japanese, American diner. Even those restaurants were closed once or twice a week. So you are stuck eating the regular buffet. They have a members only breakfast buffet that averages 2 tables. The general breakfast buffet, has only one omelette station and you cannot order mimosas. You go to the bar, they’ll tell you to wait after 10 am. There is no air conditioning throughout the resort unless you go to certain places or your room. Staff and amenities are ok but the resort itself, is not giving a good experience or value. It’s an all-inclusive with limitations.