Gran Cenote Tours

Great place to stay, cozy and quaint with incredible staff. The only issue is getting to and from an airport. They desperately need hotel transport at a reasonable price. Round trip transportation cost and tip was almost $600 USD. It’s a 2 hour ride to the resort from Cancun depending on traffic.

I noticed that one of the copies the hotel personal gave me to sing for check in was for Expedia showing the room and level of my hotel room but, without any explanation they gave me the key for a different room of different value, less value! The next negative things in the hotel are: The hotel was in reparation of some rooms, some areas & main entrance. The hotel changed his policy of cleaning the rooms, they didn’t clean our room while we were there, no toilet paper or soap for a while. It was impossible to get a reservation in a different restaurant. One of the restaurants was closed indefinitely. The hotel staff service was very bad. If you need copies or pictures I have some to confirm my complaint. Thank you.