Krystal Ixtapa

Photo gallery for Krystal Ixtapa

Featured Image
On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
Outdoor pool

Overview of Krystal Ixtapa

Krystal Ixtapa

3 out of 5
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880

Explore the area

  • Popular LocationEl Palmar Beach1 min walk
  • Popular LocationDelfiniti6 min walk
  • Popular LocationMagic World Aquapark8 min walk
  • AirportIxtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)17 min drive

Choose dates to view prices

About this area

Ixtapa

Located in Ixtapa, Krystal Ixtapa is on the beach. La Ropa Beach and El Palmar Beach reflect the area's natural beauty and area attractions include Magic World Aquapark and Delfiniti. Discover the area's water adventures with jet skiing and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking.

What's nearby

  • El Palmar Beach - 1 min walk
  • Delfiniti - 6 min walk
  • Magic World Aquapark - 8 min walk
  • Marina Ixtapa - 14 min walk
  • Marina Ixtapa Golf Club - 3 min drive

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 17 min drive

Restaurants

  • Emilio's Pizza — 7 min walk
  • Bistro Soleiado — 7 min walk
  • Deborah's Restaurant — 9 min walk
  • Ruben's Hamburgers — 9 min walk
  • Casa Morelos — 10 min walk

About this property

Krystal Ixtapa

Family fun at the shore
Spend the day playing on the beach then return to dine at one of Krystal Ixtapa's 3 restaurants. All 255 rooms offer balconies, room service, and TVs with cable channels. Other amenities available to guests include down comforters, hair dryers, and safes.
Krystal Ixtapa offers 255 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

All-inclusive room rates at Krystal Ixtapa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
On-site PCR COVID-19 testing is available for a MXN 1000 fee, and antigen/rapid COVID-19 testing is available for a MXN 450 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: MXN 220 for adults and MXN 110 for children
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Aerobics classes
  • Children's pool
  • Fitness center
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • In-room child care (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)
  • Waterslide

Conveniences

  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • 27-inch TV
  • Cable channels

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Renovations and closures

The property is closed between April 07 and May 31.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 220 for adults and MXN 110 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 9 AM to 8 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa Resort
Krystal Ixtapa Ixtapa
Krystal Ixtapa Resort Ixtapa

Frequently asked questions

Overall score and ratings

3.4
Rating 5 - Excellent. 176 out of 989 reviews
5 - Excellent 18%
Rating 4 - Good. 348 out of 989 reviews
4 - Good 35%
Rating 3 - Okay. 260 out of 989 reviews
3 - Okay 26%
Rating 2 - Poor. 126 out of 989 reviews
2 - Poor 13%
Rating 1 - Terrible. 79 out of 989 reviews
1 - Terrible 8%

3.6/5

Cleanliness

3.7/5

Staff & service

3.5/5

Amenities

3.2/5

Property conditions & facilities

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities
The elevatorservice was too slow and crowded.
Stayed 3 nights in Oct 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it's no good
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the staff and cleanliness of facility and love the swimming pool. also love the Italian restaurant. buffet is awesome. I like the receptionist Nadia she is always helpful along with whole staff.
Stayed 7 nights in Sep 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service
It was very nice, the only thing I found a little annoying was that the elevators would be out of service often and our AC didn’t work very well they’d come fix it but it would not cool as much over again
Stayed 4 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The Room I got had nice ocean views, I didn't like the food they could do better its tropical and fruit was never sweet. he hotel has an old smell, and the lady in the front desk kept saying they were missing a small towel she was persistant, i knew we didn't take no towels it was small hand towel, i told her to check the bed because it was there, rudely they must of found it she never said anything she was quiet not nice, the alcohol there looks scary no recognizable brands. Had one drink and its fake alcohol i do not recommend drinking there alcohol. I would i be back not at all.
Stayed 7 nights in Jul 2021