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Krystal Ixtapa

Photo gallery for Krystal Ixtapa

Golf
On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
Outdoor pool

Overview of Krystal Ixtapa

Krystal Ixtapa

3.0 star property

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa
Map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880

Explore the area

  • Popular LocationEl Palmar Beach1 min walk
  • Popular LocationDelfiniti6 min walk
  • Popular LocationMarina Ixtapa14 min walk
  • AirportIxtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)24 min drive

Room options

About this area

Ixtapa

Located in Ixtapa, Krystal Ixtapa is on the beach. El Palmar Beach and Vista Hermosa Beach reflect the area's natural beauty and area attractions include Magic World Aquatic Park and Magic World Aquapark. Discover the area's water adventures with jet skiing and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking.

What's nearby

  • El Palmar Beach - 1 min walk
  • Delfiniti - 6 min walk
  • Magic World Aquapark - 8 min walk
  • Magic World Aquatic Park - 9 min walk
  • Marina Ixtapa - 14 min walk

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 25 min drive

Restaurants

  • Emilio's Pizza - 7 min walk
  • El Tiburon De La Costa - 7 min walk
  • Ruben's Hamburguers - 8 min walk
  • Deborah's Restaurant - 9 min walk
  • Casa Morelos - 10 min walk

About this property

Krystal Ixtapa

3-star family-friendly resort
Consider a stay at Krystal Ixtapa and take advantage of a poolside bar, shopping on site, and a garden. This resort is a great place to bask in the sun with a beachfront location, sun loungers, and beach umbrellas. Treat yourself to a deep-tissue massage, a body treatment, or reflexology at the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants. Aerobics classes are offered at the gym; other things to do include volleyball. In addition to a playground and a hair salon, guests can connect to free WiFi in public areas.
You'll also find perks like:
  • An outdoor pool and a children's pool, with a waterslide
  • Free self parking
  • Buffet breakfast (surcharge), a 24-hour front desk, and a porter/bellhop
  • A gift shop, a reception hall, and an elevator
  • Guest reviews speak well of the beach locale, overall value, and helpful staff
Room features
All 255 rooms offer comforts such as air conditioning, as well as perks like free Internet access and safes. Guest reviews highly rate the spacious rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 27-inch TVs with cable channels
  • Balconies, childcare services, and daily housekeeping

All inclusive details

All-inclusive room rates at Krystal Ixtapa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
On-site PCR COVID-19 testing is available for a MXN 1000 fee, and antigen/rapid COVID-19 testing is available for a MXN 450 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: MXN 220 for adults and MXN 110 for children
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Aerobics classes
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room child care (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Waterslide

Conveniences

  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 27-inch TV
  • Cable channels

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: MXN 220 for adults and MXN 110 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 9 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa Resort
Krystal Ixtapa Ixtapa
Krystal Ixtapa Resort Ixtapa

Frequently asked questions

Does Krystal Ixtapa have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM–8 PM.

How much does it cost to stay at Krystal Ixtapa?

As of Dec 3, 2022, prices found for a 1-night stay for 2 adults at Krystal Ixtapa on Dec 8, 2022 start from $93.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Ixtapa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Ixtapa?

Self parking is free at this property.

What time is check-in at Krystal Ixtapa?

Check-in is from 4:00 PM - midnight.

What time is check-out at Krystal Ixtapa?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Ixtapa?

Some rate plans available at this property are all-inclusive.

Where is Krystal Ixtapa located?

Nestled on the beach, this Ixtapa resort is within a 10-minute walk of El Palmar Beach, Delfiniti, and Magic World Aquapark. Marina Ixtapa and Magic World Aquatic Park are also within 15 minutes.

Overall score and ratings

3.4
Rating 5 - Excellent. 196 out of 1000 reviews" "
" "5 - Excellent 20%
Rating 4 - Good. 343 out of 1000 reviews" "
" "4 - Good 34%
Rating 3 - Okay. 242 out of 1000 reviews" "
" "3 - Okay 24%
Rating 2 - Poor. 130 out of 1000 reviews" "
" "2 - Poor 13%
Rating 1 - Terrible. 89 out of 1000 reviews" "
" "1 - Terrible 9%

3.7/5

Cleanliness

3.6/5

Staff & service

3.4/5

Amenities

3.3/5

Property conditions & facilities

3.7/5

Eco-friendliness

3/5 Okay

Claudia
Traveled with partner
Disliked: Amenities, property conditions & facilities
very friendly waiters and cleaning staff, staff in "reservation" restaurants and administration terrible I don't think I will return
Stayed 8 nights in Oct 2022

4/5 Good

Cathy, WILMINGTON
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's an old hotel and needs some updating. Our oceanside view and friendly staff made up for all of the flaws..
Stayed 8 nights in Nov 2022

2/5 Poor

nodiel
Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked for 5 days , the adults pool is always full of kids, elevator got stuck 2 time with people inside, the buffet don't have enough options, if you trying to make a reservation for the other restaurants, they always said they're booked for the day but they're always empty, the AC in my room didn't work and they took 3 days to give me a different room. And of course Expedia never help , they only sale ticket but never do anything to help a customer when needed
Stayed 5 nights in Oct 2022

2/5 Poor

nodiel
Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Really bad experience, check in Monday, ac is bad ,i reported ,they send some one , didn't fixed but he suggested to get a different room , i ask for it , they said they will call me back, but that never happens, i insist and 3 days later ( Thursday) they give me an other room with the same problem. The adult pool is always full of kids, no signs or someone there or someone there to telll them that's an adults pool only , you trying to make a reservation to a restaurant, they always saying they're booked for the day but if you do go , they're almost empty. And of course if you trying to talk to Expedia , they never help you , all they do is sell tickets , they never never do anything to help
Stayed 3 nights in Oct 2022

5/5 Excellent

Annabel
Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was excellent. We had a great time here. Great location with easy access to the beach. We will definitely be returning.
Stayed 2 nights in Oct 2022

1/5 Terrible

Vicente
Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique target guests, poorly maintained facilities.
Stayed 6 nights in Oct 2022

1/5 Terrible

Thomas
Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

4/5 Good

Sandra
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

5/5 Excellent

Dennis, Shady Cove
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay there most times and enjoy the pool and access to the beach, also the staff know us and always take core of us.
Stayed 1 night in Aug 2022

1/5 Terrible

Carolay
Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator didnt work we got stuck there for 20 min Buffets were not good Little bugs were everywhere in the room And when you would shower water would go off for minutes
Stayed 3 nights in Aug 2022