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Overview of Azul Ixtapa Beach Resort and Convention Center - All Inclusive

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Featured Image
On the beach, snorkeling, kayaking
On the beach, snorkeling, kayaking
3 outdoor pools, pool umbrellas, lifeguards on site
3 outdoor pools, pool umbrellas, lifeguards on site
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Azul Ixtapa Beach Resort and Convention Center - All Inclusive

3.5 out of 5

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationPlaya Azul Grand5 min walk
    Popular LocationQuieta Beach5 min walk
    Popular LocationCocodrilario9 min walk
    AirportIxtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)36 min drive

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About this area

Ixtapa

Located in Ixtapa, Azul Ixtapa Beach Resort and Convention Center - All Inclusive is on the beach. While the natural beauty of Quieta Beach and Linda Beach can be enjoyed by anyone, those looking for an activity can check out Marina Ixtapa. Traveling with kids? Consider Delfiniti and Magic World Aquapark. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails.
Popular Location

What's nearby

  • Playa Azul Grand - 5 min walk
  • Quieta Beach - 5 min walk
  • Cocodrilario - 9 min walk
  • Playa Carey - 10 min walk
  • Aztlan Ecological Park - 18 min drive

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 39 min drive

Restaurants

  • Costa Azul — 1 min walk
  • Oyster Bar — 1 min walk
  • Bistro Soleiado — 8 min drive
  • Deborah's Restaurant — 9 min drive
  • Casa Morelos — 9 min drive

About this property

Azul Ixtapa Beach Resort and Convention Center - All Inclusive

Beachfront property with relaxing spa services
Catch some rays at the beach or spend the day relaxing at Azul Ixtapa Beach Resort and Convention Center - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 400 rooms provide WiFi, room service, and TVs. Other amenities available to guests include coffee makers, hair dryers, and safes.
Azul Ixtapa Beach Resort and Convention Center - All Inclusive offers 400 accommodations with safes and coffee/tea makers. This Ixtapa property provides wireless Internet access for a surcharge.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

ITSI SPA has 18 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
Dining availability limited at one or more venues
Limited gourmet or à la carte dining

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite clubs
Onsite live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 150 per night)
  • Available in some public areas: Free WiFi
  • In-room WiFi has a 1-device limit

Parking and transportation

  • Free self parking on site

Food and drink

  • All buffet and à la carte meals, snacks, and beverages included
  • 6 restaurants and 1 coffee shop/café
  • 2 poolside bars, 3 bars/lounges and 1 swim-up bar
  • Room service available

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Archery
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Nightclub
  • Playground
  • Shopping
  • Snorkeling
  • Table tennis
  • Tennis
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool umbrellas
  • Terrace

Spa

  • 18 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 3 PM - 6 PM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

We're sorry, properties in this area are unavailable for the dates you selected.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Day gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 150 per night (1-device limit, rates may vary)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Azul All Inclusive
Azul Ixtapa Beach Resort
Azul Ixtapa Beach Resort All Inclusive
Ixtapa Beach Resort
Resort Azul
Azul Ixtapa All Inclusive Beach Resort
Azul Ixtapa All Inclusive Beach
Azul Ixtapa All Inclusive Beach Resort Convention Center
Azul Ixtapa Beach Resort
Azul Ixtapa Beach
Hotel Azul Ixtapa Beach Resort and Convention Center Ixtapa
Ixtapa Azul Ixtapa Beach Resort and Convention Center Hotel
Hotel Azul Ixtapa Beach Resort and Convention Center
Azul Ixtapa Beach Resort and Convention Center Ixtapa
Azul Ixtapa All Inclusive Beach Resort Convention Center
Azul Resort
Azul
Azul Ixtapa Beach Resort Convention Center All Inclusive

Frequently asked questions

4.2
Very Good
Rating 5 - Excellent. 227 out of 534 reviews
5 - Excellent 43%
Rating 4 - Good. 205 out of 534 reviews
4 - Good 38%
Rating 3 - Okay. 72 out of 534 reviews
3 - Okay 13%
Rating 2 - Poor. 16 out of 534 reviews
2 - Poor 3%
Rating 1 - Terrible. 14 out of 534 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is secluded unlike Ixtapa where u find more restaurants and shops. This hotel lacks a clean beach but offers things like the nearby port that takes people to the island and the gator habitat. If you rather enjoy pools over a beach this is a good choice. Otherwise it is not.
Stayed 3 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the restaurants has a fantastic service, the bell desk and the all departments to
Stayed 3 nights in Feb 2021

3/5 Okay

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020

1/5 Terrible

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2021

2/5 Poor

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
We reserved 2 rooms one for my parents and one for us. On our first day after having dinner we walk in to our room 1724 and it was flooded with water after the maintenance person checked the problem he claims the air conditioner was full and that is why it started dripping water from the ceiling. 2 days later we walk in again from dinner and the room is flooded of water again. I call the reception desk and they started giving me excuses that didn’t make sense. At our check out I asked to talk to the manager Julian Rojo he wouldn’t come out to talk to me after waiting minutes I asked the attendant at front desk Jesus Sanchez to check on how much time will it take him and he asked if he could call me to discuss the issues I had. I left him my phone number he never called me back. The treatment they give their guest is not the same as other places I have been to. Staff is very unfriendly and cold. I would rather travel to Cancun instead next time.
Stayed 3 nights in Jan 2021