Ratings based on 1,831 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

ok but certainly not worth the price

Posted Jun 28, 2017
Pros: Service was exellent. The beach was awesome. the restaurants were excellent however very expensive. $almost $1000 for dinner for 5. L
Cons: service at beach. food prices.
Location: Anthony's restaurant was great. Straw market was cool. excursion to Rose island was the highlight.
the hotel was in need of updating. the staff was good and the service adequate but the rooms were just ok. bathroom needed upgrading. the view was of the top of the lobby. the beach was beautiful but there was a shortage of beach cchairs and the locals had a little shacks from which they sold souveneirs, water etc. locals also greeted you at the beach to rent you broken umbrellas for 30 a day which was confusing because the beach was an atlantis property so i would have expected the hotel to provide the umbrellas, food and beverage.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Royal Tower stay

Posted Jun 28, 2017
Upon arriving, we were upgraded to the Royal Tower, which is closer to the water rides. We had a wonderful time and look forward to coming back. Teens were able to roam around safely. There is a lot of staff and security everywhere. The staff is well trained. The paint on the bathtub was peeling but that was the only remark about the room. Otherwise it was very comfortable, nicely decorated and had a great view. We don't have an opinion on the Beach Tower because we didn't get to see the rooms there. The resort is awesome, though. The beach is incredibly beautiful.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Great hotel. Very clean, friendly staff!

Posted Jun 28, 2017
We were originally booked at RIU but had to change at the last minute. We were glad with our decision just minutes after arriving to the resort. The Beach Tower was certainly worth the money.
3 out of 5
by A verified traveler from T

Very disappointed

Posted Jun 5, 2017
Not very accommodating and never knew which restaurants were closed or open. Put us in the Beach Tower Villas which were disgusting. Wasted 3 hours moving to regular rooms and had asked for one queen and one king room which ended up being both queen rooms.
Comment from Hotel Management
Jun 9, 2017 by - Atlantis Management Team, Hotel Management
Hi Expedia User, We are disappointed that your experience at Atlantis did not live up to your personal expectations. For those reading this review, we do recommend making dining reservations in advance of resort arrival and also checking the free Atlantis mobile app for all daily dining options and resort activity information. We do hope you will consider joining us again so that we can deliver a truer Atlantis experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but no customer services at check out

Posted Jun 5, 2017
Atlantis is very nice and I enjoy myself. Am a late sleeper never leave my room until 12pm everyday. House keeping come to the room early the first day and I tell her to come back later. The next day the same thing happen I tell Ms. Carol Johnson the house keeper who clean are room that we sleep late she could come at 12pm everyday to clean. She start to make noise saying her manager will give her problem if she dont clean her rooms in time. I tell Ms. Johnson I am a house keeping manager to clean all her check out rooms first than come back to clean mine. She get upset and tell me she know how to do her job. I pay Cash at check in and did not put a credit card on file because I was not going to charge anything to my room. I was ask to leave a deposit of $250 just in case I do and on check out I will get it back. My flight was early morning I had a choice to check out from the room or come to front desk. I went to front desk because I had to get my deposit back. I went to front desk at 6:20am to check out no line only me. A man in black suit ask what is my room number I tell him he than check in the computer than make a call. He than tell me the person who in charge of the money just step out can I go to the next front desk to check out which was royal tower and I was at beach tower. I went to royal tower front desk to check out and the young man tell me he dont have any money because he did a big pay out for the morning if I could come back in half hour time. I tell him I ha
Comment from Hotel Management
Jun 27, 2017 by Atlantis Management Team, Hotel Management
Dear Expedia Guest, Thank you for choosing Atlantis for your vacation! We are disappointed to hear that your vacation experience was not up to Atlantis standards. We take all feedback seriously, and will share your concerns with the necessary teams. - Atlantis Management Team
4 out of 5
Recommended
for Families
by A verified traveler

The hotel staff were great and were very helpful

Posted Jun 3, 2017
Pros: The staff attentiveness and activities or the family
Location: The location was good and there were a lot of activities and the hotel
The staff were very attentive and a lot of things to do at the hotel
Comment from Hotel Management
Jun 27, 2017 by Atlantis Management Team, Hotel Management
Dear Nicky, Thank you for staying at Atlantis and we are glad you enjoyed your vacation! Thank you for your feedback and we hope to see you back in Paradise soon. - Atlantis Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Hibiscus Rooms

Posted Jun 3, 2017
Hotel was great, more of a family resort. Pools and beaches within walking distance and awesome. Only thing I didn't like is that certain restaurants closed certain days and they added gratuity aka Tip on everything you purchase. Overall I would recommend.
Comment from Hotel Management
Jun 7, 2017 by - Atlantis Management Team, Hotel Management
Hi California, Thanks for choosing Atlantis! We are excited that you had a great stay with us at Atlantis' Beach Tower and for those reading this review, we do recommend downloading the Atlantis mobile app for all resort activity information and daily dining options. See you back in paradise.
4 out of 5
by A verified traveler from New York, NY

Food very expensive

Posted May 26, 2017
Pros: beautiful aquarium, nice water park, clean picturesque beach
Cons: price of food and remove automatic 15 percent tipping. Things like ice cream cone at ben and jerrys does not deserve extra automatic tip.
Location: everything is at resort
Beautiful hotel. water park and beach perfect. Food very expensive and quality not that good for what you pay for. bag of potato chips $9.00 buffet $52.00 as an examples.
Comment from Hotel Management
Jun 27, 2017 by Atlantis Management Team, Hotel Management
Dear Expedia Guest, Thank you for staying at Atlantis and we are glad you enjoyed your vacation and all the amazing amenities that Atlantis has to offer! During your next visit, be sure to check out our simplified dining plans including breakfast and dinner at select restaurants. Dining plans can be added to your Expedia reservation post reservation. Thank you for your feedback and we cannot wait to welcome you back to paradise soon! - Atlantis Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Great villas on the beach

Posted May 20, 2017
Its called paradise for a reason, because it is. Its all beautiful, the staff is all so friendly and helpful. Everything there is so accommodating and easy to get to.
Comment from Hotel Management
May 30, 2017 by - Atlantis Management Team, Hotel Management
Hi barbara, It was a pleasure welcoming you to Atlantis! We couldn't be happier that you had a five-star visit to paradise and it sounds like our staff took amazing care of you during your time with us. Please know, Atlantis has announced a first-of-its-kind shared mission coalition to nurture the Bahamian creative and entrepreneurial community. “Come to Life” is the shared mission storytelling platform and a visual journey that provides an intimate peek into the spirit of the Bahamas through the soul of 15 Bahamian artists, musicians and designers. We encourage you to experience the new 60 second film on our website. See you back in paradise.
5 out of 5
Recommended
for Everyone
by A verified traveler from Humacao, Puerto Rico

Excellent hotel, beach, water park and casino.

Posted May 18, 2017
Pros: The decoration and the people were very kind.
I was upgrade from the Beach Hotel to the Royal Tower. Excellent choice. Because I didn't have to walk to much from my Tower to the Casino and the water park. I had a lot of fun on the water park and relax at the pool.
Comment from Hotel Management
May 30, 2017 by - Atlantis Management Team, Hotel Management
Hi Rosa, Thanks for sharing your five-star experience at Atlantis! We are delighted that you enjoyed your stay with us and Atlantis is where water meets wonder! An ocean-themed resort on Paradise Island, Atlantis features a variety of accommodations built around a 141-acre waterscape, which includes fresh and saltwater lagoons, pools, marine habitats, as well as thrilling water slides and river rides for all ages. See you back in paradise.