Residence Inn by Marriott Playa del Carmen

Photo gallery for Residence Inn by Marriott Playa del Carmen

Primary image
Outdoor pool
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

Overview of Residence Inn by Marriott Playa del Carmen

Residence Inn by Marriott Playa del Carmen

3.5 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Retorno 50 Avenida Sur, Carretera 307, Cancun Tulum Chetumal Cancun, Playa del Carmen, QROO, 77717

Explore the area

  • Popular LocationPlayacar Golf Club19 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)3 min drive
  • Popular LocationTres Rios Ecopark19 min drive
  • Popular LocationMaroma Beach26 min drive

Choose dates to view prices

About this area

Playa del Carmen

Residence Inn by Marriott Playa del Carmen is located in Playacar, a neighborhood in Playa del Carmen, and is near theme parks and near the boardwalk. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach Club, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Yucatek Divers and 3D Museum of Wonders are also worth visiting. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Playacar Golf Club - 19 min walk
  • Paseo del Carmen - 4 min drive
  • Playa del Carmen Maritime Terminal - 14 min drive
  • Tres Rios Ecopark - 19 min drive
  • Maroma Beach - 26 min drive


  • Perché no - 8 min walk
  • Hot Casual Food - 18 min walk
  • Doña Aurelia - 18 min walk
  • Lara & Luca - 3 min drive
  • Alux Restaurant - 3 min drive

About this property

Residence Inn by Marriott Playa del Carmen

3.5-star Playa del Carmen hotel in Playacar, near Quinta Avenida
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, concierge services, and dry cleaning. All 149 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and flat-screen TVs with cable channels. Guests will also find stovetops, room service, and coffee makers.
Residence Inn by Marriott Playa del Carmen offers 149 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee
  • 1 restaurant
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator


  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Laundry facilities
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Meeting room


  • Outdoor furniture
  • Terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant


  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds


  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels


  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Microwave
  • Refrigerator
  • Stovetop
  • Toaster


  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

See similar properties



Check-in from 3:00 PM - anytime


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets allowed for an extra charge of USD 20 per pet, per stay
2 per room

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: USD 15 per person (approximately)
  • Pet fee: USD 20 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

By Marriott Carmen Carmen
Residence INN Playa DEL Carmen
Residence Inn by Marriott Playa del Carmen Hotel
Residence Inn by Marriott Playa del Carmen Playa del Carmen

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 91 out of 128 reviews
5 - Excellent 71%
Rating 4 - Good. 19 out of 128 reviews
4 - Good 15%
Rating 3 - Okay. 9 out of 128 reviews
3 - Okay 7%
Rating 2 - Poor. 1 out of 128 reviews
2 - Poor 1%
Rating 1 - Terrible. 8 out of 128 reviews
1 - Terrible 6%




Staff & service




Property conditions & facilities



5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
For the price i paid atbthis hotel i wasn't expecting anything fancy, but for my surprised this hotel was very clean, the pool on the roof very nice place to be with the family. The housekeeping clean my mess and organized everything so nice.
Stayed 2 nights in May 2022

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New modern comfortable and well located!
Stayed 1 night in Apr 2022

1/5 Terrible

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Good: • Room condition, layout Terrible: • In a country where one cant drink the tap water, I think a hotel of this standard should either provide filtered water for free or at a reasonable cost. This is where I have a major issue. I ran out of water once or twice and the hotel charges 80 pesos for the exact same bottle of water that costs 8 pesos in the supermarket. A 10 fold increase! I understand the need to make a profit, but when it is for a necessity like water I think this is gouging at best and in my book - repulsive. • Check-in - My room was not ready at check in time and I had to wait an hour. Nothing done or offered to ease the inconvenience. • Cleaning - My room was often not cleaned at all, or only very late. I stayed 2 weeks and basic amenities were never replenished. • Breakfast - Bad, bad, bad. Daily gruel of mashed black beans, nachos, bad scrambled eggs and super cheap ham. Some days - boiled vegetables! • Service - I could never get the front desk to answer a call and always had to walk down to reception. There was always a wait. • Maintenance - elevator got stuck - twice. • Further gouging - There are atms in the hotel (because you really need cash in mexico). Naturally they limit you to 3000 pesos per withdrawal with a fee of 200! • I raised these issues with Marriott directly in the middle of my stay - it took them 2 days to reply and the response was "speak to the hotel manager".
Stayed 15 nights in Mar 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Cab service is a joke. You really should have a large shuttle bus company for your larger family’s. Had to take three cabs to next destination. Front desk had no numbers of any shuttle busses. Super frustrating. Cost us 120 to go 25 min.
Stayed 1 night in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property all around. Complimentary breakfast was exceptional. Definitely will stay here again on vacation. Location is perfect id you want to travel to Tulum and Xcaret.
Stayed 2 nights in Apr 2022