• Room condition, layout
• In a country where one cant drink the tap water, I think a hotel of this standard should either provide filtered water for free or at a reasonable cost. This is where I have a major issue. I ran out of water once or twice and the hotel charges 80 pesos for the exact same bottle of water that costs 8 pesos in the supermarket. A 10 fold increase! I understand the need to make a profit, but when it is for a necessity like water I think this is gouging at best and in my book - repulsive.
• Check-in - My room was not ready at check in time and I had to wait an hour. Nothing done or offered to ease the inconvenience.
• Cleaning - My room was often not cleaned at all, or only very late. I stayed 2 weeks and basic amenities were never replenished.
• Breakfast - Bad, bad, bad. Daily gruel of mashed black beans, nachos, bad scrambled eggs and super cheap ham. Some days - boiled vegetables!
• Service - I could never get the front desk to answer a call and always had to walk down to reception. There was always a wait.
• Maintenance - elevator got stuck - twice.
• Further gouging - There are atms in the hotel (because you really need cash in mexico). Naturally they limit you to 3000 pesos per withdrawal with a fee of 200!
• I raised these issues with Marriott directly in the middle of my stay - it took them 2 days to reply and the response was "speak to the hotel manager".