The Reef 28 - Adults Only

Photo gallery for The Reef 28 - Adults Only

Featured Image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
In-room safe, blackout drapes, iron/ironing board, free WiFi

Overview of The Reef 28 - Adults Only

VIP Access

The Reef 28 - Adults Only

4.5 star property

4.3/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

Explore the area

  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • Popular LocationMaroma Beach20 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, The Reef 28 - Adults Only is in the city center and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach Club, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. 3D Museum of Wonders and Yucatek Divers are also worth visiting.

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach Club - 3 min walk
  • Mario Villanueva Stadium Madrid - 4 min walk
  • Maroma Beach - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • 28 — 1 min walk
  • Asiatico — 1 min walk
  • El Muelle — 2 min walk
  • Afrodisiako — 3 min walk
  • Renzo — 3 min walk

About this property

The Reef 28 - Adults Only

Adults-only Playa del Carmen hotel in Downtown Playa del Carmen, walk to Quinta Avenida
3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar. All 120 rooms feature thoughtful touches like bathrobes and slippers, along with conveniences such as sitting areas and microwaves. Free WiFi and balconies or patios are standard, as are flat-screen TVs with cable channels.
The Reef 28 - Adults Only offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

All-inclusive room rates at The Reef 28 - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
On-site PCR COVID-19 testing is available for a USD 150 fee, and antigen/rapid COVID-19 testing is available for a USD 33 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar

Things to do

  • Aerobics classes
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Yoga classes

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave

Outdoor space

  • Balcony or patio

More

  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 474 out of 782 reviews
5 - Excellent 61%
Rating 4 - Good. 173 out of 782 reviews
4 - Good 22%
Rating 3 - Okay. 61 out of 782 reviews
3 - Okay 8%
Rating 2 - Poor. 35 out of 782 reviews
2 - Poor 4%
Rating 1 - Terrible. 39 out of 782 reviews
1 - Terrible 5%

4.7/5

Cleanliness

4.3/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

1/5 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
DO NOT STAY HERE. The food is terrible and half of the menu is not included with "the all inclusive". They make sure you don't want to order anyways because everything takes 30 minutes or more to come out. They cleaned my room and did not leave towels. I was waiting to shower and had to go down multiple times to the front desk for them because it took over 20 minutes for them to bring them to me. Also if you are single and meet someone at a club or bar and want to bring them back to your room they will charge you $100 per guest. Such a ripoff. Again I can't say it enough, do not stay here. Terrible considering the relatively high price.
Stayed 4 nights in Dec 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2021

1/5 Terrible

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not up to par. Customer service not very friendly or helpful, room had bad mildew odor, couch in room Filthy, bathroom sink clogged. Bad service rooftop. Hotel extremely LOUD. Had to check out 1 hour after arrival, found new hotel.
Stayed 4 nights in Nov 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, limpio y bonito y ubicación excelente
Stayed 3 nights in Dec 2021

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities
The breakfast was awesome and so were the staff. The music at the pool was the same beat over and over. Not good.The pool bar charged us different prices every time. Not cool. The beds were comfortable and our room was clean.
Stayed 1 night in Nov 2021