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The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

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Rooftop terrace
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Room amenity

Overview of The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5 star property

4.2/5 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa
Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

Explore the area

  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • Popular LocationMamitas Beach3 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

About this area

Playa del Carmen

Located near the beach, The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. Shoppers can check out Quinta Avenida, while everyone can enjoy the natural beauty of Playa del Carmen Main Beach and Xcaret Eco Theme Park. Xaman Ha Aviary and Temazcal Natura are also worth visiting.

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach - 3 min walk
  • Mario Villanueva Stadium Madrid - 4 min walk
  • Quinta Alegría Shopping Mall - 6 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • El Muelle - 2 min walk
  • Afrodisiako - 3 min walk
  • Caiman - 3 min walk
  • Renzo - 3 min walk
  • Trattoria Del Centro - 3 min walk

About this property

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5-star luxury hotel located in Downtown Playa del Carmen
The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive is located close to Playa del Carmen Main Beach and Quinta Avenida, and provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. Treat yourself to a deep-tissue massage, hydrotherapy, or aromatherapy at Okom, the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants. Yoga classes are offered at the gym; the property also has 2 bars, a business center, and a sauna. Stay connected with free in-room WiFi, and guests can find other amenities such as a hot tub.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), luggage storage, and tour/ticket assistance
  • Wedding services, a billiards/pool table, and a gift shop
  • Guest reviews speak highly of the helpful staff and location
Room features
All 120 rooms include comforts such as furnished balconies and air conditioning, in addition to thoughtful touches like separate sitting areas and bathrobes. Guest reviews speak well of the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with cable channels
  • Separate sitting areas, microwaves, and coffee/tea makers

All inclusive details

All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 10 per person
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Yoga classes

Conveniences

  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave

Outdoor space

  • Furnished balcony

More

  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: USD 10 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

As of Nov 26, 2022, prices found for a 1-night stay for 2 adults at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive on Dec 5, 2022 start from $147.09, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Mario Villanueva Stadium Madrid are also within 5 minutes.

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 580 out of 1000 reviews" "
" "5 - Excellent 58%
Rating 4 - Good. 231 out of 1000 reviews" "
" "4 - Good 23%
Rating 3 - Okay. 87 out of 1000 reviews" "
" "3 - Okay 9%
Rating 2 - Poor. 50 out of 1000 reviews" "
" "2 - Poor 5%
Rating 1 - Terrible. 52 out of 1000 reviews" "
" "1 - Terrible 5%

4.6/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

4.3/5

Eco-friendliness

4/5 Good

Dave
Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Reef 28 is a nice friendly environment with a wonderful staff and service. The food choices were good although there are items not included on the menu in the all inclusive package when you book through Expedia. The room had a musty smell when we first arrived. After running a/c for a day it was better. The roof top bar was amazing with great ocean views The spa was excellent. Would stay again for sure.
Stayed 7 nights in Nov 2022

5/5 Excellent

Nicole Marie
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and location for walking around PDC. Only note is the rooftop music is very loud and it’s always club music. Would love the DJs to mix it up more
Stayed 7 nights in Nov 2022

5/5 Excellent

Kristofor
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A gorgeous property with large rooms located in the heart of Playa. Extraordinary service and food from all 4 restaurants. Bonus having access to all services at Reef Playacar and Reef Coco Beach included with the all inclusive package.
Stayed 9 nights in Nov 2022

5/5 Excellent

Frank
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was close to everything. The Staff was great and helpful with any questions. Karen, one of the Hostes, was extremly kind and help me navigate through some things. Carolina was also helpful.

4/5 Good

Kristine
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was amazing and adults only was great. The food could have been a bit better and the gym could use a slight upgrade.

4/5 Good

Sarah
Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great location for 5th avenue. Didn’t do all inclusive only breakfast and this was perfect for us. As you are so close to 5th avenue there is plenty of choices of food

5/5 Excellent

Alfonso Rene
Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean; love the daily dj upstairs in the pool; good food
Stayed 4 nights in Oct 2022

5/5 Excellent

Malachi
Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. This hotel is really beautiful with spacious rooms. I would definitely stay here again!!
Stayed 3 nights in Oct 2022

5/5 Excellent

Carlos
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff definitely we’ll back
Stayed 5 nights in Sep 2022

5/5 Excellent

olga
Liked: Cleanliness, staff & service
Very clean, good location
Stayed 5 nights in Sep 2022