Beautiful Resort, excellent staff, fabulous food
Posted Feb 14, 2017
My husband and I just returned from a 5 night stay with our 10 month old daughter. This was the nicest resort we have ever had the pleasure of visiting. The room was huge and comfortable! Everyone on staff seemed to bend over backwards to help us and truly seemed to make an effort to call us (and our daughter) by name. Our concierge, Arendy, was friendly and helpful. When we checked in, there was a crib waiting in the room and shortly after we got settled in, a mobile, bottle warmer, toys, bath supplies, and a highchair were delivered to our room. The food was out of this world! We've stayed at all inclusive resorts several times and usually we find that the food is either not great or good-for an all inclusive. Well, the food at Grand Velas was top notch. I only wish I'd taken pictures because it's hard to describe the level of detail and beauty in the presentation. Each meal we had was unique and delicious. We also appreciated the smaller portion sizes (compared to most restaurants in the US) so we didn't feel wasteful. I think one of our favorite items was the shrimp ceviche at the pool. We had this almost everyday. Do not miss out on this delectable treat! I could go on and on about this wonderful resort, but I'll end by commenting on the cleanliness. The staff works very hard to ensure dishes, trash, towels, food, etc. are not left out. The entire property seemed to be fresh and clean the entire time we were there. Even the ashtrays were spotless throughout our stay!
Comment from Hotel Management
Feb 15, 2017 by Bayron Arellano QAM, Hotel Management
Dear Mrs. Katie,
Thank you for your valuable comments regarding entertainment. Thank you for all the good comments as well. I appreciate the comments you are giving us which make us improve everyday. I will tell Arendy your appreciation. Thank you one more time. Looking forward to welcome you again yo and your family.