Times they are a changing
Posted Sep 20, 2016
We stayed at this resort last year & had a good stay, but this time the stay was questionable. We came this time for our wedding & with a large group of people. Some of our party had not so good experiences. One guest was given an uncleaned room upon check in & another guest had cold shower water most of their stay. The first issue was remedied with a new room, but the second issue wasn't fixed. When we checked in we had to remind the front desk that we were getting married there! Considering that they now knew this they didn't try to do anything special for us throughout the week. Other reviews from other guests who stayed at this resort spoke of flowers, champagne, & or gifts when the front desk was aware of their special occasions (honeymoon, anniversary, etc). I brought this to their attention at the end of the week & they said that they could bring some champagne but we needed to set a time for it & be in the room at that time for it. We waited in our room for the set time & no one came. We left our room & they brought the champagne some time later. Overall I think the breakdown was that there was a lack of communication. Or maybe they just didn't really care. They may have been short staffed also because service all over the resort was lacking compared to our last visit. The lesser wait staff was still friendly & still worked hard though, so no complaint there. At the end we were just very disappointed & now unsure if we will ever go back there.