Ratings based on 505 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler
Posted Jul 21, 2016
I felt the dinning service was slow and we also had morning buffet service was excellent but was surprised they didn't have any pancakes or waffles for kids!
by A verified traveler from Springfield
DisappointedPosted Jul 15, 2016
I was very disappointed to find no fridge in the room. We went out for a birthday dinner in the hotel before we examined our room. Needless to say, our leftovers went to waste, as we saved half of our meal to eat after coctails as the restaurants were closing. The bar closed at 12, were expecting at least 1. Nit the celebration we had expected to have. :(
by A verified traveler from Lombard IL
70s-era glamPosted Jul 13, 2016
The pictures online make it look nicer than it is IMO. There's not much they can do with the extremely dated-looking lobby and common areas. Most of the furnishings in our room had been updated but there were no extra blankets or pillows or a refrigerator, and only a sheet and a blanket on the beds. My son enjoyed the pool but I wasn't tempted. The trash can in the hallway was overflowing and broken. It seemed like we were the only occupied room on the floor and the security deadbolt didn't work on our door. It's easy and cheap to park downtown and see the sights so next time I'd rather stay in a nicer hotel that is further away.
by A verified traveler
Posted Jun 28, 2016
Place was a little sad and worn, although our suite was enormous and the staff were very helpful.
by A verified traveler from Chicago
Centrally located to Springfield activitiesPosted Jun 27, 2016
This hotel was perfect for navigating downtown Springfield and had great views of the city. There is ano Italian restaurant around the corner named Saputo's that's worth a try too!
by A verified traveler from Michigan
Nice downtown location.Posted Jun 13, 2016
Pros: The hotel reminded me of an old "Ritz" type of hotel.
We found all of the staff to be pleasant and very informative. The food in the bar area was wonderful and the wait staff was polite. There was a lot of good food on the breakfast buffet. We found the location perfect for our Lincoln Tours. The city was fun and hotel staff helped out with suggestions on the what, where and whens. We will definitely be back to Springfield.
by James from Arkansas
50th Birthday Visit!Posted Apr 20, 2016 on Hotels
We were here for a 50th birthday party for a cousin, held on the 28th floor. WOW! There were "minor" things with the room, the weather SUCKED, BUT, due to some WONDERFUL people working with this place, we were VERY satisfied!!! I want to especially THANK Billy (doorman), Jake (maintenance), Kelly & Mariannda in the resturuant!!
by Paul from Mokena
Posted Apr 16, 2016 on Hotels
Hotel has much improved over years past but still needs more attention.
Posted Apr 12, 2016 on Hotels
by A verified traveler from Rochelle, IL
Comfortable Hotel Near RacePosted Apr 11, 2016
Pros: Clean and comfortable. Close to the Lincoln Presidential Half Marathon.
Cons: Kids were a bit loud in the hallway late at night.
Location: Lots of restaurants.
Enjoyed the experience near in downtown Springfield. Near good restaurants and close to the start of the Half Marathon.