“I stayed at Gardiner House in Newport, RI for five nights this past week, paying over $1,000 a night for what turned out to be the worst hospitality experience I've ever had at a hotel. Gorgeous property, utterly incompetent operation — this is what happens when a beautiful building gets handed to a staff with zero training and zero accountability.
Every single day, despite checking me in themselves and seeing my face at every turn, staff asked if I was actually a guest. Not once — not once —……
“I stayed at Gardiner House in Newport, RI for five nights this past week, paying over $1,000 a night for what turned out to be the worst hospitality experience I've ever had at a hotel. Gorgeous property, utterly incompetent operation — this is what happens when a beautiful building gets handed to a staff with zero training and zero accountability.
Every single day, despite checking me in themselves and seeing my face at every turn, staff asked if I was actually a guest. Not once — not once —……
Felipe