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"Hotel appeared very nice and the location was great, but once we got to the room, that's where the disappoint was.... For the amount the room cost, I expected a much more upscale room... There were only to-go paper cups, no glasses, the tv was probably 10 years old plus (had the big black frame around the screen)..... No extraction fans in the bathroom and the overall decor was dated..... As I say, I do appreciate that we paid for the location but I have stayed in much nicer places for considerably less money..... And having to pay almost $50.00 per night parking on top of the hotel fees was pretty harsh."

"Always great to stay at this resort hotel very well and convenient located for visitors who prefer quite area sway from noisy and crowded Banff city. Close to hwy # 1 to Calgary east and Lake Luise west, "

"The property and the views are extremely beautiful. Access to the food court is through the casino which was not ideal, however, the food was good. The pool and hot tub were undergoing maintenance for the duration of half of our stay. This was already an inconvenience, but when we had pool access on our final evening, the pool the ice cold and the hot tub was scalding hot. "

"Acceptable."

"Very friendly staff! "

"Rooms were small but other than that was exactly what we required. Breakfast was very good. Thank you!"

"The room was so cold I froze . I coulx not change tempetature."

"We liked the cleanliness and roominess of the room were great. Once we got into the room We were Not being informed by the concierge the status of the north building and mid tower elevator in repair was annoying because I had to go and down several times until I reached the south tower to use the pool or fitness room in swim shorts through the common lobby The toilet roll holder was broken or improperly installed in out suite. Also after 11pm both sinks could not get cold tap water . It was scalding hot tap water that would fixed at the hot temperature all night until morning. . The parking lot staff and the concierge had don’t properly communicate to each other . Where one attendant told me that the parking was charged to our room but the concierge told me that it was charged separately. "

"We had a Full Fallsview Room. Room was nice but on the small side. The cost of the room, was for the view which was great."