奥克兰邓斯缪尔庄园和花园附近酒店

“Ok”

“The toilet no lid, dirty bathroom, sink. Hair still on the bed, blanket not sure cleaned.”

“This was my absolute worst hotels.com experience hands down. The room was so dirty that I tried to cancel my reservation, a first ever. And I’ve stayed in some funky places but this takes the cake. The furniture had crusty stains like 3-D stains, the remote control was covered in some kind of sticky goo, sheets stained, burn holes in the blanket, bathroom was a nightmare. Had to wake up at 4am to catch a flight. There was a prostitute coming in and out of an open room, homeless guy (very nice……

“We stayed here looking for the cheapest pet-friendly motel, and were prepared for a dump. The condition wasn’t actually the issue, though. We arrived exhausted. Checkin was fast and painless. However, we were only given one room key card for our 2-adult plus pets stay. After getting everything into the room, I drove to get food. When I got back, my card wasn’t working. The owner came and his master card wasn’t working either. After ten minutes of trying, he concluded it must be “deadbolted from……

“I just checked my credit card statement and there is USD20 dollar charge to my room, may I know how I can get what is being charged and how to refund ? The hotel said everything is fine when I check out and not mentioned any extra charge.”

“The staff were friendly and welcoming, the rooms were clean and tidy, and the overall decor and attention to detail were superb. I would definitely stay here again.”

“That’s good”

“喜欢”

“剛入住時吹風機和浴缸塞子壞掉，經Hotel.com回覆後有立即派人來。 但隔音設施很糟。”

“It was a walkable area and I found it was easy to figure out how to use the bus and transit system! A few bars and restaurants near by in a 10 min walking distance down Broadway. Trips into the city of San Francisco was as easy as taking the BART station nearby! Save your money and time and take advantage of the all day pass and public transit in the city ”

“The promo picture shows a breakfast area, but in the morning the room was locked. The room was nice and spacious, but the floor was dirty. There was a missing light bulb above the sink. The bathroom had visible mold in the grout. The heater had been removed and not been replaced. The towels were old and worn. The bed was sagging in the center. Although the AC was quiet, the fan could not be turned off (using up a lot of energy.)”