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"Amazing"

"At check-in we were given a key card & pointed to the lifts, no information was given about the hotel facilities (we were not even told where breakfast would be served). There was no information in the room either (except a room service menu) where I would normally expect to find some, either as hard copy or available on TV. The bathroom was hopeless - lighting was totally inadequate, the brightest lighting being directly above the bath, which was behind you when standing at the sink and trying to use the mirror above it and therefore left one's face in shadow. although there were lights above the sink area they were so dim as to be no help. Also, on Day2 we returned from a day out to find the bath (which we had not yet used) contained sludge, which must have come up through the plug hole. We tried to charge a meal taken at the Vicinity restaurant (within the hotel) to our room as I would have expected to be able to do, but we were told it was not possible because our room account was not set up for credit, although we had never been asked or offered the chance to do this. As a result we were unable to benefit from the promised discount on food and drink charges obtainable by declining the servicing of our room. In summary, not impressed especially at the prices charged. The only positive was the view of London Bridge, especially when it was being raised."

"The room was clean overall, but I experienced a few issues during my stay. There was a very loud water noise in the room, and the TV was not working on the first night. When I contacted reception, I was informed that no maintenance staff was available overnight and that I would need to wait until the next day. Eventually, around 11 PM, I requested and received a room change. Otherwise everything was perfect. Location was amazing with thames river view and 2 minutes walking to Bus stop."

"No breakfast"

"Perfect base for seeing lindon and staff extremely helpful definitely book again"

"Liked location and uniqueness of bar area"

"Original "classic twin" room was dated and musty smelling. Nothing like what's pictured on the website. After complaining was offered the "signature twin" but had to pay the difference. No wash cloths, no hand towels. 24 hour restaurant doesn't open until 7AM. 10 pounds per bag to hold luggage when everywhere else we've stayed offered for free. "

"Vijay, porter in reception was super helpful."

"A very large hotel, just off Russell Square and only a few minutes walk from Russell Square tube station. The hotel was busy and seemed popular with international visitors. The room was comfortable and had all the amenities you need. The washbasin in the bathroom was a bit small and the tap quite high (good for filling water bottles), but if you're not careful you will splash water everywhere. Staff didn't mention breakfast at check-in. I don't think I booked it, but a reminder about breakfast could have been useful, although there are plenty of shops nearby. Some of the decor in communal areas and corridors is quite dated, but rooms themselves are in better condition."