预订蓬塔艾伦酒店宾馆住宿限时优惠

“The staff are really nice and accommodating . Especially Theresa . She’s sweet and anticipates our needs. The place has no amenities but you have access to Ahau which is the sister hotel . But I like the atmosphere here in Ganesh - the location is perfect, if you don’t want the hustle and bustle of typical resort this is a good place for you . The beach is nice and the only downside is it’s on the strip of clubs that can be loud at night but they stop playing at 1 am. Somehow all of us slept ……

“It was a great stay with 2 kids, very kid friendly and amazing staff and service. That said, a few things could improve - 1) The restaurant is a little overpriced for the quality of the food but then again it’s Tulum so everything is overpriced 2) When booking, nothing was mentioned about the room being part of Luna (Sister property). Would have been nice to know that it was not near the beach. 3) There was a consistent sewage smell near the room which might have been sometime to do with the……

“Hotel aesthetics stunning. Beautiful location on the beach. The food, incredible chefs, everything tasted fresh and the flavours were 👌 The staff were amazing, friendly and extremely helpful. I want to say a special thanks to Samantha and Jonah on the front desk for making our stay special. I hope to return one day 😊”

“Alaya Hotel was a lovely stay. The staff were very welcoming and friendly and made us feel comfortable. Daniel helped us check in after a long travel day, and was super informative and welcoming! He made our check in quick and easy so we could immediately relax (Thanks Daniel!) The room was lovely and tropical, room service was great, waitstaff were smiley, and the food was awesome!”

“Great staff”

“The service was impeccable, not a beat missed! The resort was stunning, well cared for, quiet, zen, and so beautiful. The rooms were well appointed, very private, and clean. It was an incredible stay :) ”

“Muy amable y servicial el personal. Excelente desayuno!”

“The staff was excellent. Won’t find a better deal in zone hotelera as far as food and beach club/beach bed access for hotel guests. Already planning our next visit! ”

“The staff was amazing. ”

“We loved the hotel, it’s cute and clean, good location ”

“This place was amazing! The staff are next level (Milo, Jose, Mario, Luis and Leo) knew our names and likes and dislikes within hours. The food and drinks were also amazing. I’d come back in a heartbeat! ”

“Amazing service ”

“Il posto è uno spettacolo indescrivibile. Eravamo in 4 ed abbiamo preso la suite presidenziale. Pulizia e confort senza precedenti, non avevamo la colazione inclusa perchè un pò eccessivo il prezzo ma all'interno avevano un Cenote privato.”

“Beautiful hotel! Great location and amazing service. We will definitely be back!”