“When we arrived we were told we had a second floor room, but there was no elevator. They said they had no available rooms on the first floor. When I told them we’d like to cancel our reservation (I’ve recently had knee surgery.) she told me that there was a king room available if we were okay with that. We’d booked a 2 queen. We accepted it and were glad we didn’t have to go somewhere else. When we walked into our room there was a strong smell. The room itself was clean minus a few normal bugs……
“Highly recommend! Everything about this hotel is amazing - location, atmosphere, staff politeness, cleanliness, breakfast, room design, attention to detail, etc.
When you arrive in the hotel lobby, you’re greeted by the bass pro scent and a beautiful woodsy type theme. The staff are extremely kind, attentive and professional. The easiest check-in I had during my roadtrip through three Missouri cities.
When you arrive in your room, you’re greeted with a clean bed with a pack of gummy worms and……
“Our room
Did not get cleaned one day without explanation. We were gone all day and was disappointed to come back to unmade beds. Staff offered to send someone up but it was after 8 pm and we were spent. They offered no compensation of any sort. Disappointing. This was our second time staying there.”