“When I booked (about three months prior to arrival), the description on Expedia said breakfast was included. When I arrived, the front desk told me that this was a mistake on the Expedia site, that they have known about it for a long time (years, in fact) and that management was working to fix the Expedia description (it has since been fixed). Since this was a known issue when I booked, management should have contacted me immediately (when I could still cancel) to let me know that breakfast……
“When I booked (about three months prior to arrival), the description on Expedia said breakfast was included. When I arrived, the front desk told me that this was a mistake on the Expedia site, that they have known about it for a long time (years, in fact) and that management was working to fix the Expedia description (it has since been fixed). Since this was a known issue when I booked, management should have contacted me immediately (when I could still cancel) to let me know that breakfast……
Christina