“Unfortunately, one member of staff, Asif, was particularly rude, dismissive, and unhelpful. His attitude was quite remarkable and certainly not what one would expect from a property operating at this level. The interaction alone made the hotel feel far more like a one-star establishment than the five-star experience advertised.
I was also rather surprised to discover the £4.50 “tray service” charge added to every room service order. Apparently, this is the cost of having the order brought to……
“Undergoing refurbishment currently, older parts and rooms very dated and run down. Good location for first time in London. Public transport bit out of the way, bring good walking shoes unless you plan on calling for taxi or Uber all the time.”
“The hotel does not supply enough water to hydrate me and my two roommates. On top of that, the restroom is too small. And not only that, it stinks too. This facility should invest in better health and hygine management. Overall, this whole place”
“The location was good as close to Paddington station . The rooms were clean and the staff friendly and helpful. We stayed in the lower floor room and we need to carry our luggage through the narrow stairs. Also if we want to have air conditioning, need to pay extra 10 pounds .
The layout of the room was very crowded with 5 beds and no desk and chair to work.
The water outflow of the shower very slow, so water got accumulated. Also we could hear the noise of the underground and train.”