Ratings based on 732 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Nice hotel, pity about all the seaweed.

Posted Aug 4, 2015
Were only able to swim in the ocean on one of the days - too much seaweed. Don't bother to upgrade to Superior Service as the A la Carte restuarants were NOT worth the additional cost! Staff are wonderful. Well situated for day trips and walking distance to 5th Avenue. Great for families.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2015
Cons: La playa
Muy buena la alberca agusto los restaurantes bien el personal amable cuartos limpios podría ser mejor, la playa mas o menos no me gusto que sea embarcadero
5 out of 5
Recommended
for Everyone
by A verified traveler

vacation 2015

Posted Jul 23, 2015
I love the hotel , everybody was soo kind. The food was really good, the buffet had really good breakfast , diffrnt kind of food to choose from everydAy. The pool bar was great, margaritas were delicious, they had strawberry! Lemonade. We had tekila , piña coladas. Bartenders were friendly, hotel had many activies, games for adults and kidz. Taxis were outside the door, no problem getting transportation. Rooms were clean, my husband and me enjoy it being there for a few days and were planning to go next year with kidz for summer vacation
4 out of 5
Recommended
for Everyone
by A verified traveler from zumpango

excelente atencion

Posted Jul 20, 2015
Pros: Sus albercas
Cons: Mantenimiento de enceres de la habitacion
Location: Cerca de quinta avenida. Hay servicios cercanos. Así como cerca los parques recreativos de la zona turistica
Todos los empleados. Esmerados en servicio las instalaciones buenas solo les falta remodelar las habitaciones. El frigobar suena el motor. Si como el aire acondicionado
3 out of 5
by A verified traveler

Just don't think it is as an All Inclusive

Posted Jul 19, 2015
Pros: Good attending from part of the staff, but I consider it very common in Mexico
Cons: Stop selling All Inclusive idea if it is not the real intention. Also, hotel is becoming to look a little outworn, maybe it is time for a reform
It was very disappointing to find out that the label All Inclusive to them is a strategy to try to sell you "premium" items; - they put whiskeys like Johny Walker Red Label as for VIP only, - Nespresso machine on the main bar but for additional payment only - there is no included internet, even with cable in the room, I have to pay Usd35 for 5 days wifi access for 3 devices only, being not possible to disconnect one of the them to connect a new one
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2015
The hotel has great food and service. There are travel agencies on site to book wonderful adventures in the jungle, Maya ruins and ocean. Be aware that it is a membership hotel and you will be aggressively approached the first day to join.
2 out of 5
by A verified traveler from Denver, Co

Disappointing hotel

Posted Jul 16, 2015
Pros: The food, staff, and drinks were all good. The Spa was good. The overall atmosphere was fun and inviting. The Michael Jackson show was passable.
Cons: The room experience, AC and toilet repairs, new key cards and/or readers.
Location: This was a good spot for visiting Cancun and the Mayan ruins. Shopping on 5th Avenue was good as well.
This was a time-share sales hotel, which wasn't well documented when purchasing. We had 2 rooms at at check in the front desk gave us 2 free upgrades for one night. However one of the upgrades didn't happen (it was just another regular room) and the suite that was provided had a broken toilet and no air conditioning. The second set of rooms were ok, with working AC. On both sets of rooms the key cards would work for zero or one swipe and then stopped working, so we had to visit the front desk half a dozen times to get new keys made. The beach was covered with seaweed for all but one morning of the trip. The food was good. The drinks were good. The overall cleanliness of the hotel was good. However there are much better hotels in the Cancun area we will be staying at in the future.
2 out of 5
by A verified traveler from Mexico

hotel descuidado, poca preocupación por el huesped

Posted Jul 13, 2015
Contrate una habitación con vista al mar, esa sección estaba es construcción y desde el cuarto se oían los martillasos y el taladro, pedimos un cambio, nos hicieron downgrade en una habitación con vista a la piscina, no hubo reembolso, ni compensaron de ninguna forma. Los pasillos y elevadores muy sucios.la habitación que nos dieron daba al lobby y tenía mucho ruido
1 out of 5
by A verified traveler from san diego, CA

AVOID AT ALL CAUSE!!

Posted Jul 10, 2015
Pros: The only good thing was breakfast since any other meal was bad quality.
Cons: Customer service, food quality, and cleanliness!
Location: The beach nearby was really bad, you have to walk a mile or two to get to the nice beach.
Since the first day, we were lied to, it is NOT all inclusive, since we booked the hotel through expedia, they gave us an "yellow band" meaning we did not get free wifi, we didn't have open bars through out the hotel and we didn't eat for free in all the restaurants. We were upset since we walked in since we were promised all inclusive, we talked to the concierge "moshe" and he told us that since they have to give a percentage to expedia that's why we didn't get all inclusive. He tried and upsell the wifi for a more expensive price than it was. The hotel overall was very tacky, when I ordered a pina colada they poured it in a different cup since I had a "yellow band" I couldn't believe it, how bad they made you feel if you weren't wearing the gold bands. All the employees had the worst attitude too, if they saw the yellow band they would serve you with a poor attitude.
5 out of 5
Recommended
for Everyone
by A verified traveler from louisiana

best vacation ever

Posted Jul 2, 2015
Pros: entertaiment
Cons: beach
Location: perfect location
this hotel is awsome, the staff is excellent and very profesional, i would recomend it without doubt.