Ratings based on 483 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Texas

Not what I expected

Posted Aug 14, 2014
When we arrived on Thursday night about 10pm we checked into room 2360 which is on the right side down by the ocean. There is a private beach club that is right beside the resort. It was playing music so loud until 2am. We asked if that would happen every night and was assured it wouldn't and it was just a special event that night. I like to have fun just like anyone else and gave them the benefit of the doubt and tried to get some sleep. The next night same thing! The third night same thing except it lasted until 4am. By that time I was a little mad because we had not slept in 3 nights and was getting up at 7am for a excursion to Isla Mujeras the next day. They changed us to the other side of the resort for our last 2 nights. It was better. We booked a trip with Vanessa at the hotel marina to sail with 14 people to Isla Mujeras for $99. What we got was a booze cruise with 45 people and very crowded and they all only paid $60. What you don't really see on the beach in all the pictures is all the boats parked right directly in front of you on the beach all day. It really ruins the beach experience. The food was ok. I have been going to Mexico for the last several years and its all about the same. The resort is small and I did like that. The staff is always cleaning and the pool is nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

2014 Vacation

Posted Jul 11, 2014
Pros: It's actually become in "town", just minutes from 5th Ave shopping.
Cons: Our bed mattresses were VERY firm, a little less would be great.
Location: Being just South of Cancun, it's really located in the heart of most any activity you want to do.
Our 4th time at this hotel, we love that's it's smaller than most resorts. Easy access to pool, beach, restaurants, and lobby areas.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

PERSONNEL AT THIS PROPERTY ARE THE BEST!!

Posted Jul 6, 2014
EVERYBODY took their time to make out vacation be the best, from wait staff to bell boy to security. OUTSTANDING PEOPLE!!!!!!! Gracias.
3 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

Vacation with Friends

Posted Jul 6, 2014
Pros: The staff was friendly, the food was decent and the drinks were good. For the most part, the hotel is clean.
Cons: The rooms were a little dated, the outside building is showing signs of age and the roof in spots needs to be fixed.
Location: It is located 45 minutes from Cancun. There is a strip with a lot of shops within a 5 minute walk from the resort.
The overall experience was good. I was on vacation with friends and this is a good budget friendly resort. The food was surprising decent for being an all-inclusive resort and the drinks weren't bad either. The one negative thing that I would have to share is the kids can be disrespectful at times. Their were a lot of parents that weren't supervising their children and since none of us were traveling with kids, we wanted to enjoy our time by the swim up bar but could at times because all the kids were around. There is a whole other pool that the kids could have played in.
2 out of 5
by A verified traveler

Worst front beach

Posted Jul 4, 2014
Worst front beach ever...full of boats and dirty. Staff ok..restaurant food average.
3 out of 5
Recommended
for Families
by A verified traveler from houston tx

average hotel

Posted Jul 4, 2014
Pros: staff is to friendly
Cons: with this world to communicated , they need to have internet access to everybody and more variety of food
Location: its in a good location closed from everything.
not what they promise, internet to expensive shows not to good, beach is not to good view but not to good to get in, food good but not to much variety.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2014
The staff was very friendly and the whole place is very kid friendly
5 out of 5
Recommended
for Everyone
by A verified traveler from CAPE COD, MA

EXCELLENT IN EVERY ASPECT ....

Posted Jun 29, 2014
NOT ONE NEGATIVE THING TO SAY ABOUT OUR STAY. THE STAFF WAS COURTEOUS AND PROFESSIONAL AND THEY CARE ABOUT THEIR CUSTOMERS. I WOULD TOTALLY RECOMMEND THIS PLACE TO ANYONE WANTING TO VACATION IN MEXICO. WE WILL BE BACK .... :-)
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Great hotel and staff

Posted Jun 28, 2014
The staff was so helpful. My mom got sick at the start of our trip and the staff was always willing and ready to help anyway possible. The food was great, always fresh fruits, activities at the pool and the shows at the theater were entertaining. everyone from the front desk and bellboy to the security and waitstaff and cleaning crew were great. I had a great time and throughly enjoyed myself.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great hotel!

Posted Jun 28, 2014
Pros: It is a very clean hotel, but for the 4 of us the POOL was the best, the quality of the personnel, always smiling and prompt to assist you.
Cons: Little details that if you mention them on the reception of the hotel I'm pretty sure they will take care of it in a few minutes nothing major.
Location: Great location a 15 min walk to the 5th Ave, where you can spend almost half a day, nice and clean restaurants, stores, music and most important SAFE!
It was a greatly experience. I was worried about the arriving time because our flight was too early, but when we get there they did everything possible to make us feel welcomed. They gave us a cup of Mimosas, and started working on our room preferences, even thought the check in time was at 3 pm. What can I say only good things. The hotel crew, from the reception to the security guard, nice people, very helpful all the time.