Ratings based on 444 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
for Couplesby ReNee from Nebraska
Very Nice Resort....Mainly for relaxationPosted Mar 4, 2014
Pros: The Mexican restaurant and VICTOR!!
Location: 5th Avenue!!
We stayed 7 nights, and anyone who says the food gets old must be the PICKIEST person in the world. If you don't like buffet, they had a WONDERFUL snack bar, if you wanted a restaurant GO UPSTAIRS. The Italian restaurant is free and you don't need reservations and had great food. The Mexican restaurant cost $6 a person but is well worth it. What can we say VICTOR is amazing he was a huge help!! Also Milton at the Disco bar is great. The rooms were very clean and the grounds were amazing!! The disco bar was fun because (we 8 travelers were the entertainment)! Hardly anyone was up past 10 pm!!!!!!!!!! So party life it is not, but you can party yourself in the disco, which is what we did. The beach is nice but small, but never crowded. If you are looking to get away and not spend a fortune....give the Reef a try. 5 blocks you are at one end of 5th avenue. They also have nightly shows that are fun!!
by Jim from Ottawa
good rooms, location, pool but poor foodPosted Mar 2, 2014
Pros: rooms, pool, location, beach,
Cons: Drop Wi-Fi charges, restaurant charges, Food, get some pizzaz in the menu, get meat you can chew. Man doesn't live on chicken alone.
Location: close to town. Good walk but easy and fun. Lots of tourist junk along the way.
Good location, rooms fine and clean. Pool area great, lots of seating. Beach was good. Everything was quite good and above average except the food. Just blaa! Ruins va-ca when you can't look forward to a good meal. WIFI charge ridiculous. Mexican restaurant definitely not worth paying for. Meat was so tough I couldn't eat it. Wine is the worst, must have bought a batch cheap because no one else would buy it. Surely there is enough profit to fix these things and come up to a solid and true 4 star. You're so close, make the effort and people will come back.
for Everyoneby A verified traveler
Amazing hotel close to the beachPosted Feb 26, 2014
Most excellent service I have gotten on vacation, food is good and rooms are very clean and cozy with a nice balcony view of the pool/ocean. Small resort making it more personal experience and a short walk to go shopping in the town! Would go again
for Everyoneby stephanie from Boise, idaho
Small, quiet, relaxed resortPosted Feb 22, 2014
Pros: Location & size
Cons: The place is pretty but would like more places to take pictures on the hotel grounds. Missed seeing iguanas lounging in the sun.
Location: 5th ave shopping is 3 blocks away
We've stayed at 4 different resorts In the area. This was the smallest of them all. It was nice, comfortable and best of all not crowded. We were told the hotel was full when we checked in but never had a problem finding a chair at the beach or the pool. We met a lot do great people from all over the world at the swim up bar. Since the place is so small we kept running into the same people all week. We made some great friends that we will keep in touch with. The staff at the Reef is very hard working and always smiling.
for Everyoneby chris from smithland
Great beach .Posted Feb 18, 2014
Pros: Location was pretty good and great beach access.
Cons: The extra charges for internet and top shelf liquor. Mexican Restuarant being an extra fee . It's Mexico shouldn't charge for that meal.
Location: 5th Ave for shopping nearby. Nice beach area to the north about 1 mile.
The staff is exceptional and very helpful. The food is a little boring but most all-inclusive do get that way. Walking the beach is wonderful and is kept very clean in both directions.Tipping goes a long way as it does everywhere. Ocean view rooms are just okay and really can not hear the ocean anywhere on the grounds. There are plenty of lounge chairs available but they have them so close together it's almost impossible to get into them. No where to put your feet down beside them.
for Everyoneby A verified traveler
Yet okPosted Feb 14, 2014
Bad food hotel ok would stay again for a fee days in off season
for Everyoneby Brian and Judy from Mound, Minnesota
Everything you need is right therePosted Feb 8, 2014
Pros: size and cleanliness
Cons: Basket ball court
We're Just home from our 3rd visit to the Reef Coco Beach. As always, everything we needed was right there. The staff is fun and friendly and its always nice to see a familiar face. Loved the entertainment guys and the daily water volley ball. We felt bad the beach had washed out a bit, but the Sun and the warm weather was still there. We love your Beach and the walks we take from there. On our first night, we came back to our room to find a very nice bottle of wine and cheese plate and fruit plate with a very nice letter from the Management welcoming us back for the 3rd time..You guys are great, and thank you very much for that..We look forward to seeing you again next year..Got a great tan..
for Couplesby Bob from Ponoka Alberta Canada
Good VacationPosted Feb 2, 2014
Pros: Size, and Location, friendly staff
Cons: include Wi Fi with packages
Location: walk the beach all the way up town or go off to a quite spot by yourselves
Enjoyed our stay in the Reef it was just what we were looking for, it is a nice size hotel, and the location is nice on the beach, you are only a short walk from our room to the restaurants or bars and the pool to the ocean is right there , the food was a reasonable , mix of foods, breakfast was my favorite meal . the alle cartes don't need reservations so you don't get tied down the Italian restaurant serves a very good meal we thought, Staff did a great job attending to our needs, our room was quite and the bed and pillows were comfortable. you can walk uptown or take a taxi . Internet wi fi charges are annoying but if you need to stay connected it's just a addition to the cost that we accepted, If we go back to Playa Del Carmen we will try them again. Best Regards Bob and Loretta Kraft
by A verified traveler
Posted Jan 30, 2014
for Everyoneby A verified traveler from Durango, CO
Beautiful right on the beachPosted Jan 29, 2014
Pros: The food was great, the alcohol was always fast with friendly bartenders. Property was very safe and it was beautiful. The beach was quiet and clean.
Cons: Make the pool warmer and the hot tub have hot water. Spread out the occupants since the room walls are very thin. Staff needs to be more helpful.
This hotel is at the end of a long line of hotels which made the beach very quiet. The food was excellent with lots of variety. The Mexican food restaurant that you had to pay extra for was also good food but not worth the extra money. The food and beverage staff was very friendly and helpful. The hotel staff seemed to be able to do the minimum but extra things like getting bottled water and replacing beach towels was impossible if that department wasn't open. We went on 2 early morning excursions and needed those items before we left. Front desk staff couldn't help us. The walls of the hotel are thin and the doors don't have any dampening so we heard our neighbors conversations and their door slam all the time. The grounds are very beautiful and clean. It was great staying on the beach and walk along it anytime of day or night.