Ratings based on 479 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

2014 Vacation

Posted Jul 11, 2014
Pros: It's actually become in "town", just minutes from 5th Ave shopping.
Cons: Our bed mattresses were VERY firm, a little less would be great.
Location: Being just South of Cancun, it's really located in the heart of most any activity you want to do.
Our 4th time at this hotel, we love that's it's smaller than most resorts. Easy access to pool, beach, restaurants, and lobby areas.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

PERSONNEL AT THIS PROPERTY ARE THE BEST!!

Posted Jul 6, 2014
EVERYBODY took their time to make out vacation be the best, from wait staff to bell boy to security. OUTSTANDING PEOPLE!!!!!!! Gracias.
3 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

Vacation with Friends

Posted Jul 6, 2014
Pros: The staff was friendly, the food was decent and the drinks were good. For the most part, the hotel is clean.
Cons: The rooms were a little dated, the outside building is showing signs of age and the roof in spots needs to be fixed.
Location: It is located 45 minutes from Cancun. There is a strip with a lot of shops within a 5 minute walk from the resort.
The overall experience was good. I was on vacation with friends and this is a good budget friendly resort. The food was surprising decent for being an all-inclusive resort and the drinks weren't bad either. The one negative thing that I would have to share is the kids can be disrespectful at times. Their were a lot of parents that weren't supervising their children and since none of us were traveling with kids, we wanted to enjoy our time by the swim up bar but could at times because all the kids were around. There is a whole other pool that the kids could have played in.
2 out of 5
by A verified traveler

Worst front beach

Posted Jul 4, 2014
Worst front beach ever...full of boats and dirty. Staff ok..restaurant food average.
3 out of 5
Recommended
for Families
by A verified traveler from houston tx

average hotel

Posted Jul 4, 2014
Pros: staff is to friendly
Cons: with this world to communicated , they need to have internet access to everybody and more variety of food
Location: its in a good location closed from everything.
not what they promise, internet to expensive shows not to good, beach is not to good view but not to good to get in, food good but not to much variety.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2014
The staff was very friendly and the whole place is very kid friendly
5 out of 5
Recommended
for Everyone
by A verified traveler from CAPE COD, MA

EXCELLENT IN EVERY ASPECT ....

Posted Jun 29, 2014
NOT ONE NEGATIVE THING TO SAY ABOUT OUR STAY. THE STAFF WAS COURTEOUS AND PROFESSIONAL AND THEY CARE ABOUT THEIR CUSTOMERS. I WOULD TOTALLY RECOMMEND THIS PLACE TO ANYONE WANTING TO VACATION IN MEXICO. WE WILL BE BACK .... :-)
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Great hotel and staff

Posted Jun 28, 2014
The staff was so helpful. My mom got sick at the start of our trip and the staff was always willing and ready to help anyway possible. The food was great, always fresh fruits, activities at the pool and the shows at the theater were entertaining. everyone from the front desk and bellboy to the security and waitstaff and cleaning crew were great. I had a great time and throughly enjoyed myself.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great hotel!

Posted Jun 28, 2014
Pros: It is a very clean hotel, but for the 4 of us the POOL was the best, the quality of the personnel, always smiling and prompt to assist you.
Cons: Little details that if you mention them on the reception of the hotel I'm pretty sure they will take care of it in a few minutes nothing major.
Location: Great location a 15 min walk to the 5th Ave, where you can spend almost half a day, nice and clean restaurants, stores, music and most important SAFE!
It was a greatly experience. I was worried about the arriving time because our flight was too early, but when we get there they did everything possible to make us feel welcomed. They gave us a cup of Mimosas, and started working on our room preferences, even thought the check in time was at 3 pm. What can I say only good things. The hotel crew, from the reception to the security guard, nice people, very helpful all the time.
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Family Vacation Good Deal/AVOID FOX CAR RENTALSCAM

Posted Jun 25, 2014
Pros: Quick Check In / Check Out Small size, reachability to restaurant - room - pool -beach Coziness Once you get your special waiter, that helps you.
Cons: Car Rental should be hassle free. At least advise that we will be charged additional fees up to 300 USD/week.
Location: Quinta Avenida - 5th Avenue. Closer than Cancun to parks: Xel Ha, Xcaret, Xplora Near downtown Mayan places very close (Tulum)
Starting with Fox Rentals, they tried to bill me 300 USD for 'insurance' for a small car for one week. All looked as a scam, since the rental was already included in my booking and did not want to waste time (I spoke to the manager too), I took a taxi. Hotel is fine, is a small facility with clean rooms, few waiters but bar and restaurant were not crowded, so we got quickly our meals and drinks. I had an emergency as my cell phone was wet, and the 'concierge' lady could not assist me with one phone call to confirm my return trip to the airport. I reported that no hot water was out of my bath, maintenance guy told me that the newer wing where we stayed had some problems with the water boiler. We did not wanted to move, as there was the only Jr. Suite left at that floor (we booked 2 double queen rooms, but were very far apart one each other). Has a good location for walking to the Quinta Avenida, everything within the hotel was reachable with few steps (restaurant, pool bar, beach, lobby, room). Our room was one of the newest ones, and had a good view for both pool and beach. (2nd floor) We asked for extra towels and shampoos, we got them, unfortunately room was cleaned very late. We stayed for one week. We took some trips to the Riviera Maya for snorkeling. Beach has boats that does not look good, and cannot swim in front of hotel, you need to walk about 1/2 mile for clear beach