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“They checked us in very late, we were waiting in the lobby for over 2 hours, and then refused to give us any compensation”

“My wife and I very much enjoyed our stay at Princess Senses. We stayed on the adults only side of the resort. Beautiful location. It's a solid 1 hr plus from the airport in Montego Bay. While the bus ride on the way there is a little bit of an adventure in itself we were greeted and taken care of immediately upon arrival. We completed the early check in which was a great way to save a little time with the check in process. Our room was beautiful and ocean front. The elevator for building……

“The atmosphere is attracting me, the smile of all colleagues moved me very well. Thank you for providing everything there, really appreciated. ”

“I had a wonderful stay! The room was clean and comfortable, the staff were friendly and welcoming. I would happily stay here again.”

“Great staff , great food , great vibes 10/10”

“Excellent environment that’s ideal for a getaway from noise to just have pure relaxation. Food and drinks were top quality and staff were very friendly”

“Everytime I was outside by the restaurant close to the pool and bar I can smell the sewage, and the food was too salty and spicy”

“Very nice boutique hotel. Food was good and the property is very clean. The oxtail and whole snapper was delicious. We never felt crowded. The staff were great. We had a very relaxing time.”

“Nice beach view”

“It was a very good experience with the good service and dances I would like to come back on a holiday next year”

“I’ll start with the good: the staff is extremely friendly, the entertainment team does their best to keep guests entertained, the beach is absolutely beautiful and amazing, the pools are nice, and the food is very good. Now for the bad, which is very important to me. The room cleaning is terrible. They don’t make sure the room is properly stocked with the necessary items. When they cleaned my room, it was actually worse than before, and the smell almost made me throw up. To make matters worse,……

“I enjoyed my stay at RIU Palace. I particularly enjoyed the access to the other resorts. I however felt watched by security and felt inconvenienced a lot by some staff. It seems a lot is done through app. We didn’t learn how to use it til day 3 when head guy at dinner showed us. Then we had the hand gel hookah and it rained a lot and as I sat at pool at Reggae security approached me when to my left a man was smoking weed and 2 rows in front a women was smoking her hookah both were white but he……

“The staff was amazing everyone we spoke to except the nurse and yasaunna were incredible. They were warm friendly helpful and just overall incredible. Barrington, Javier, kierah, chef Marcus, Chef Anthony, and Suttoni, were wonderful but yasaunna is horrible especially for her to be a big customer service supervisor she knows nothing about customer service. Also, the chairs in the dining room buffet are stressful they take away from the dining experience.”

“Small n intimate. Consistently great foot. Needs some upgrades in common areas mini bar needs to have soem Jamaica products, ting, ginger beer.etc Longer room service hours. Close 9:30pm, same time as dinner service.”