Palaces in Grand Rapids

"Staff were incredibly helpful and sweet."

"Very basic. Bar and restaurant didn’t open until 5 pm. Bummer!! Not stated on hotel information. Waterslide in pool was non-operational. We did not receive enough toilet paper nor towels. Outlets didn’t work. Doors swelled in the frames; you had to heave your whole weight against them to get them open. Staff seemed nice. "

"Wonderful stay so close to many things downtown. "

"Excellent"

"Was very nice, clean. Staff was very nice. "

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"This is one of our favorite places to stay and we were so pleased with everything once again! We were comfortable, relaxed and welcomed like we were best friends!"

"The staff couldn’t seem to be bothered. The pool was out for weeks and a busload of kids were checking in. No one was told that the pool was out prior to booking the rooms. The breakfast spread was gone by 9 although they didn’t end breakfast until 10. The hotel was full of kids who didn’t get anything. I went to the front desk, she told me to find the breakfast person who was no where to be found. I had to go into a back room to find the staff member on her phone. I said the coffee and creamer was out as well as the food. She said that breakfast stuff takes to long to cook so there wouldn’t be any more food placed out there. I said you have a room full of teenagers waiting for breakfast, she shrugged her shoulders. I wasn’t even with the kids. Poor management. I wouldn’t go back when there are many other "

"Room was ok. "city view" was a view of the wall of the building next door. Mini fridge didnt work. cabinets looked like theyd been chewed on my a dog. 1 cabinet door wouldnt stay shut. Theres no exhaust fan in the awkward shower. the shower door doesnt stay shut and stay open into the shower by about 2" so water gets directed onto the bathroom floor. I've stayed there before and prob would again as its close to everything."