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"We booked a room (apartment ) for one night on our way through town headed to Isle of Skye- we checked in staff was very friendly and polite but let us know our place was offsite at a different building up the road. The room looked nothing like what we saw advertised as their modern fresh looking rooms we saw on line. Place was extremely dated and worn out/ windows had been left open to bring fresh air in and the musty smell out …temporarily. Sadly we did not spend the night there- took us until 9pm to find a place that could accommodate our small family- we asked for a refund in the am with proof (receipt ) we stayed elsewhere but was informed the receptionist had no authority to do so- wish better luck on the next guest. "

"We had the most perfect stay at the Bracken Hide hotel. The staff were amazing and super happy to help in all areas. We had recently got engaged and they gave us the best view in the restaurant with free champagne to celebrate. We had seen negative reviews about the walk from the main hotel to the rooms but they were vastly over exaggerated and we enjoyed the walk to our room. The sauna and cold plunge are a lovely touch especially given you book it so that it’s private for you. We ate at the hotel twice and the food was excellent both nights as well as the staff being lovely. The whisky bar was also beautiful and a lovely way to end the evening."

"Comfortable room"

"The hotel was super close to shopping and has a wonderful view of Inverness Castle, it is also right on the river. Needs some updating and fixing. Parking is down the street a block at the Cathedral where you can pay for 24 hour parking. "

"This is an old hotel right next to the train station. It was very convenient for me to stay the night before my trip to Glasgow. I booked a cozy single room for the night. The room is very tiny. The bed is very tiny. But that’s what I booked. So it shouldn’t have been a surprise. The Bathroom was surprisingly large given how tiny everything else was. The towels were nice water was a bit lukewarm. There was a heated towel rack which was nice. The shower is also very tiny.The bed was comfortable even though it was very tiny and I managed to sleep a few hours. I was really pleased that the window opened. It was perfect for a while so before continuing my trip of Scotland. I was able to leave my luggage while I wandered it round Inverness again. So really this is about convenience. Under the same circumstances I would stay again but perhaps book a room with a bigger bed."

"Hotel was fine but booking via Expedia was a nightmare - NEVER AGAIN"

"I had a twin room to myself which was very lucky because the first bed I selected was so uncomfortable I had to move beds half way through the night. Luckily the second bed was okay - but it was the one nearest the door which is never my first choice. The staff were all lovely and very helpful"

"All good"

"Excellent location. Our suite was spacious throughout. Parking was a challenge and check in directions to room could have been more helpful. Coffee maker did not work and had no directions. Distillery tour was informative and tasting was very good. Lakeside restaurant food was excellent and the staff were wonderful. "