明尼阿波里斯 - 圣保罗尼克宇宙附近酒店

“Customer service still have to improve.”

“Clean Sleek Room is big, bathroom is bright & clean . Only A/C system is a little bit noisy ”

“Everything is good except for not notifying us there is a 24 hours open Gym next to our room. And the noise comes from the Gym is sooo loud since 6am. I called the front desk, and the lady obviously know that the noise will affect the rooms close to the gym. And she was quite nice to promise to send someone to stop it. But never stops actually. And the next day, I went to the front desk, expressing my disappointment about this. She talked about the rights to use the GYM while I talked about……

“Every thing is good ”

“Dirty rooms AC not working, uncomfortable beds”

“good”

“The front desk staff was not allowing me to check in due to the name of reservation is different with the name on my passport. This was the first time I encountered such situation. Though she stilled allow me to check in after I show my email address and phone number. 30 minutes was passed. And, my colleagues was required to slide the credit card twice even though the first slide was approved. ”