“Lovely looking hotel, in a great spot! Room was lovely and spacious and clean with nice comfy bed.
What let down the stay was some of the staff and how they seemed completely uninterested in helping guest! Ushered off the terrace as they said all tables were booked for dinner, this was at a time where not one single table was occupied. We only wanted drinks, were told to sit in the bar which was fine however staff continued to walk past us and and another couple who too were sent to the bar and……
“The size of the room is good, but there are no supplies in the bathroom, no toothpaste/toothbrush set, no hairdryer, etc… Because the kettle was broken and replied with no replacement, have to ask the front desk to provide a bottle of water instead. ”
“Wir haben das Hotel für einen 5tägigen LondonTrip gebucht (2 E+4 K (14-17)). Die eigentlich gebuchten Zimmer standen bei Ankunft nicht zur Verfügung, es wurde jedoch eine Alternative gefunden (allerdings ärgerlich wenn man dafür (Urlaubs)Zeit opfern muss). Zimmer 1-12 liegen in einem Gang der dauerhaft nach Gras duftet (muss ja nicht das schlechteste sein). Grdsl. Sind die Zimmer ok, nur funktionieren mE die Klimaanlagen nicht wirklich, die pusten einfach nur etwas Luft durch den Raum. Die Kids……