“I need the response since the message sensed for a week.
I stayed at your hotel and checked in on July 29. At check-in, a $200 security deposit was authorized on my credit card.
I would like to ask when this authorization will be released or refunded. As of today, after a week, I have not yet seen the refund or release reflected in my credit card transaction history.
Could you please check the status for me? And please do feedback the process. Thank you.”
“1/5 - Dirty and strong smoke smell. Arrived Thu Aug 20 after 2am exhausted. First room had cigarette ash in face basin and reeked of smoke. I requested the second room to be non-smoking, but it also smelled strongly of smoke - room, bathroom and bed. Bed linen and pillow cases were very dirty, requested clean ones Fri morning. Had to sleep with perfumed blouse over face. Would not recommend.”