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"Clean room, courteous and cheerful staff. "

"The onsen added so much to the experience. Shuttle bus was very welcome and efficient. "

"Absolutely magnificent experience! Everything was great! From professional service, to clean rooms and absolutely beautiful garden! "

"Clean room, as per the norm for all Japanese hotels. Very modern and spacious room. Great location as you can walk to Atami Station in less than 5 minutes. Because of it's local near Atami Station, you are close to everything - shops, restaurants, transportation, etc. Our room is in the back that faces the train tracks. Surprisingly you can't hear the trains even though they rain close. If you are a rail fan like me ask for the back. It was a pleasant surprise!"

"Great room and a beautiful resort! The buffet breakfast and dinner get repetitive after the first day, so two nights in Hakone feels just right. The highlights were the yukata and the onsen—super relaxing. The public onsen, in particular, was fantastic!"

"The room was very clean. The free shuttle bus service is excellent. The staff were very friendly and helpful. Good breakfast. Plenty to eat. Good trails to walk. A very good stay"

"Overall the room was clean and roomy. Great view of the lake and Mt Fuji. The outdoor onsen "

"Great amenities, clean and spacious. The view of fuji as we walked into the room was amazing. The hotel itself is clean, nicely designed and the details were on theme and perfect, down to the light switches. The only issue is that the location definitely requires a car to visit the surrounding areas and there is not much to do at night in the area. "

"The Ajisai onsen Ryokan exceeded our expectations. The onsen is great especially since it is private . The most unforgettable experience we had was the dinner. The presentation of kaiseki course was simple and yet very entertaining. The staff were so great of course."